News and notes from around the interweb:
- There’s one post this year that every hotelier should read.
- On Wednesday I wrote about a water main break causing no water at the Hyatt Regency Jersey City. Not the hotel’s fault, but I didn’t get everything I paid for (e.g. a shower). I asked readers what the appropriate compensation should be, if anything?
I had asked the hotel to email me a folio when I left the property. They didn’t, so I emailed my Hyatt ‘Private Line Agent’ asking her to follow up and joked ‘maybe I didn’t get a bill because the stay was free’ due to lack of water. She replied with the bill and said she asked the hotel to follow up with me, and they gave me 20,000 points (enough for a free night at the property).
View from the Hyatt Regency Jersey City
- Singapore Airlines Wants to Be a Budget Carrier, Too (HT: Alan H.)
- Emirates is introducing moisturizing pajamas in first class
- A couple of years ago Hilton introduced lifetime Diamond status after 10 years at Diamond and 1,000 paid nights. Last year Hilton’s Mark Weinstein told me they were going to relax the criteria, but they wanted to start with something they knew they’d always be able to live with.
Hilton emails that they’re changing the criteria to allow reward nights to count towards the 1000 night standard, and will let you qualify based on 2 million base points instead (so if you average more than $200 spend per night you would need fewer than 1000 nights in addition to 10 years at Diamond).
I still think Hilton needs some official benefits to distinguish Diamond from their Gold tier to make this meaningful.
- Azerbaijan Airlines is creating a new low cost carrier Buta Airways