A week and a half ago I wrote about the Andaz Maui not living up to the really high standards it set on my first visit.
There was stained furniture in the room and a terrible shrieking noise that emanated for the door. The phones in the room didn’t work. Room service delivered and then re-delivered used condiments. One of the elevators smelled like pot, something other commenters had noticed at the property in the past.
And the hotel was simply busy, a far cry form the peaceful enclave I experienced on my first visit and closer to the ‘resort factory’ (e.g. 20 minute wait to be seated for the breakfast buffet) I prefer to avoid.
That said, on cash and points the stay was still a good value for money. I did get my money’s worth, especially since I wound up in an ocean view room ultimately and with free Diamond breakfast.