Last year Club Carlson reduced elite bonuses, moved many hotels up in reward category, and introduced a new more expensive top redemption tier. A month ago Club Carlson announced the elimination of the last night free benefit on award stays for members with their co-brand credit card. Now — effective June 1 — Club Carlson is changing categories for hundreds of hotels. Via Well Traveled Mile, 212 hotels get more expensive and 117 get less expensive. The increases are centered in Europe (where 128 – more than half the total – go up and only 27 go down). Asia Pacific gets less expensive (9 go up and 40 go down). None of this should really be surprising. The Club Carlson program was ‘overindexed’ (to use Jeff Diskin’s the awkward phrasing). You can generally expect offerings…
You Can Now Earn American Miles on All Etihad Flights
No more route or codeshare restrictions, you can now earn American miles for all Etihad flights on paid eligible fares. That’s good news for the American-Etihad relationship, and the likelihood of maintaining that relationship.
The Nobel Peace Prize for Frequent Flyer Programs Goes To..
The El Al and Saudia frequent flyer programs were co-winners of an award at the Freddies in Atlanta last week. Here’s the story that led to that, and the staging of the presentation.
Starwood’s CEO Has a Unique View on Loyalty
Adam Aron no longer has ‘interim’ in his Chief Executive Officer title at Starwood. He launched Pan Am’s first frequent flyer program. As Hyatt’s Chief Marketing Officer he launched Gold Passport. I had the pleasure of interviewing him on stage at the Travel Executive Summit on Thursday in Atlanta. Aron was Senior Vice President of Marketing at United and I got to tell the story about his economy meals partnership with McDonalds (the associated happy meal toys available on United’s Orlando flights are still available for sale on eBay). United replaced the galley carts to keep the burger warm while the lettuce and bun stayed cool. He was CEO of Norwegian Cruise Lines, of a chain of ski resorts, and later went into private equity. He became part owner and CEO of the Philadelphia 76ers.…
A Credit Card Executive Denied His Signup Bonus and Barclaycard Partnering with American Express
A credit card executive from one bank tells about being denied the signup bonus for a card from another issuer. Barclaycard and American Express partner in an unexpected way. And what will we see when the United-Chase deal comes up for renewal?
Did American Quietly Improve Million Miler Benefits?
Reports are that American AAdvantage million milers now receive a higher upgrade priority…
Delta Adds More Blackout Dates to its Terms and Conditions
Partner award travel on Korean Air using Delta miles has blackout dates, and those are now more transparent – published in the SkyMiles terms and conditions. Here’s what that means.
United’s Throwaway Ticketing Lawsuit Thrown Out of Court — So They’re Threatening Customers Instead
United’s lawsuit against Skiplagged, the site that helps consumers save money on airfare through ‘throwaway ticketing’, has been dismissed on jurisdictional grounds. But United is warning their customers that they’ll shut down mileage accounts if you try it.
New Boeing 787 Software Glitch, Woman Arrested for Inflight Theft, and More
A collection of interesting links you’ll want to see, many you’ll want to click.
What Would it Mean for Starwood to Acquire Another Chain.. Or Be Acquired?
When IHG swallowed Kimpton, I wrote: “I want to be an IHG Rewards Club Platinum” said no Kimpton elite member, ever…
Conventional wisdom is that Starwood is going to do a deal, and the most likely candidate is IHG. Some say Starwood could buy IHG. I could see IHG buying Starwood. IHG is the bigger hotel chain, though Starwood’s market cap is much higher (nearly $15 billion versus ~ $10 billion).
Starwood has struggled to generate growth and Wall Street isn’t happy. Fundamentally that’s why their CEO Frits van Paasschen was out in February…