A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
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American Has Removed Non-U.S./Canada Etihad and Qatar Awards From AA.com
For the past few months there been a glitch with certain awards booked on the American Airlines website, where baggage allowance information wasn’t being added to tickets. The airline doesn’t have a solution yet, but they’re taking action to avoid spreading the problem.
Secret Service Wants to Make a Change to Washington National Airport to Protect the President
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
USA Today Columnist Wants to Ban Frequent Flyer Programs, Blames Them For Everything Wrong With Travel
Forget about bad opinions, for over 15 years Christopher Elliott has been writing columns that get their facts wrong. His pieces haven’t gotten any better as the years have gone on.
He keeps making weak arguments that attempt to use air travel as a vehicle for his claims about social inequality (even when the details don’t work, especially since loyalty programs give customers access to perks that would normally only be available to the wealthy) and telling readers to quit frequent flyer programs for years without correcting his errors or updating his facts.
Democrats and Republicans Want to Kill Yelp and TripAdvisor
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
What are the Really Unique Benefits of Top Tier Airline Elite Status?
Frequent flyer programs are really two separate and distinct efforts under the same banner: recognition and reward. Reward is mileage earning and redemption. Recognition consists of the (elite) benefits offered.
In the U.S. airline programs are generous by world standards in offering unsold domestic premium cabin seats as upgrades. However they aren’t as generous with service-oriented benefits.
What are the Best – and Most Garbage – Airports in the U.S.?
The best airports are the ones get are easiest to get to and get through. They make your travel more efficient, rather than adding to an already cumbersome and stressful experience. That has little to do with how much high-end retail there is (airports offer expensive shopping for their benefit, not for yours).
That means the best airports are close-in, and once you get there security is near the entrance and gates are near security. There’s enough taxiway space and runway capacity to handle flights, too, minimizing delays.
New Call Center Technology May Limit Retention Offers, Determine What Agent You Talk To
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Air Canada’s Internal Memo to Employees About SkyTrax Results
Skytrax named Air Canada the North American Airline of the Year. They’ve won it 3 straight years and 8 out of 10. That says more about the competition than about Air Canada.
So how is the airline recognizing the accomplishment? Here’s the internal message about the award from Air Canada’s CEO.
Why Southwest’s Cattle Car Boarding is Great for Business Travelers and Elites
Last year American Airlines CEO Doug Parker explained in detail why his airline would never provide the flexibility that Southwest does. He called Southwest “the cattle car” and said Southwest doesn’t “have a lot of business customers on their airplanes.”
That certainly hasn’t been my experience.