American Airlines CEO Robert Isom laid out the reason he doesn’t like offering free travel as a form of compensation for employees – which might be surprising since he leads an airline.
Before the pandemic American basically squatted on slots, flying as little as possible without giving up their New York assets. More domestic short flights and less international long haul from New York could be a move back in that direction. Hopefully not – hopefully they’ve learned an important lesson they’ve articulated over the past two years.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A United Airlines flight attendant parent-shamed business class passengers on a delayed Delhi – Newark flight, after their special needs three year old woke up nine hours into the journey. The crewmember chastised the passengers for their lack of parenting when the boy was hungry (United didn’t board his child meal) and the mother had to improvise for food and tend to the kid at the same time.
A buffet actually interested in preventing spread of germs would make single-use tongs available to each guest. Use the tongs, deposit them for disinfecting once you’ve served yourself. But the goal isn’t preventing spread of germs, it’s conforming to (1) health codes, and (2) social convention.
You’re simply not going to get a quality night sleep on a mattress that’s been used every night, by different people, for over ten years. They’ll develop bumps and pockets, and guests will complain – no matter how many times mattresses are flipped and rotated (and cleaned, though this often happens just a couple of times per year). Some hotels even keep using ripped and soiled mattresses, but an upper upscale property should not.
An American Airlines pilot, who identifies as Caucasian, received an indefinite suspension for violating the federal mask mandate in December 2021. He is suing for… racial discrimination.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A United Airlines top tier ‘1K’ status member was threated with the ‘no fly list’ by a United Airlines flight attendant after eating a plate of manicotti on board. The passenger shared the crazy story that happened on Thursday’s flight 1372 from Denver to Seattle.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
