In both cases, an employee didn’t follow protocol. And in both cases, the employees and their managers were fired, and all employees went through re-training. You’d never get that kind of response from TSA!
These fares will not last. And I would wait a bit on booking non-refundable arrangements based on these tickets. The deals are good enough that I could see the airlines getting sellers’ remorse and arguing that they should be cancelled. (Although under DOT rules, doing so would require them to cover non-refundable losses you incur in reliance on the tickets.)
Hilton has communicated upcoming changes to housekeeping, bathroom towels, bedside power outlets and night lights to hotel owners in the Americas, which they say are changes that “will have the biggest impact on guest satisfaction” while at the same time “being mindful” of property owner margins.
According to an internal communication reviewed by View From The Wing, Hilton hotels must be “clean everywhere and offer a hot breakfast, a great shower experience and a few reliable and friendly touches.”
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
On Friday I wrote about a United Airlines ‘1K’ status member threated by a flight attendant with being placed on a no fly list over accepting manicotti from another crewmember while sitting in coach.
It turns out that this passenger, who was on his 80th flight of the year enroute to Seattle, has already been flying United again. And he’s now getting the royal treatment from other flight attendants with the airline.
Pakistan International Airlines is the archetype of what a government-run airline is like. The government has been subsidizing losses for years — totaling billions of dollars — the last time the carrier even claimed to earn a profit (of $16 million) was 2004. Instead it’s been run largely for the benefit of employees, and for politicians, not passengers.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
They were flying Los Angeles to Denver and on to San Jose for a funeral, and were met on the jet bridge in Denver by police and by a representative of the airline because a crewmember reported “possible Human Trafficking.”
A reader clued me in to the strange way that Air Canada shares delay information with passengers on flights from Toronto to the U.S. that depart late in the evening. The don’t tell customers flights are delayed until 8:30 p.m. even when the information is known far in advance. And they keep this information from customers on purpose.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
