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Frequent flyer programs are really two separate and distinct efforts under the same banner: recognition and reward. Reward is mileage earning and redemption. Recognition consists of the (elite) benefits offered.
In the U.S. airline programs are generous by world standards in offering unsold domestic premium cabin seats as upgrades. However they aren’t as generous with service-oriented benefits.
The best airports are the ones get are easiest to get to and get through. They make your travel more efficient, rather than adding to an already cumbersome and stressful experience. That has little to do with how much high-end retail there is (airports offer expensive shopping for their benefit, not for yours).
That means the best airports are close-in, and once you get there security is near the entrance and gates are near security. There’s enough taxiway space and runway capacity to handle flights, too, minimizing delays.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Skytrax named Air Canada the North American Airline of the Year. They’ve won it 3 straight years and 8 out of 10. That says more about the competition than about Air Canada.
So how is the airline recognizing the accomplishment? Here’s the internal message about the award from Air Canada’s CEO.
Last year American Airlines CEO Doug Parker explained in detail why his airline would never provide the flexibility that Southwest does. He called Southwest “the cattle car” and said Southwest doesn’t “have a lot of business customers on their airplanes.”
That certainly hasn’t been my experience.
Apparently — and unsurprisingly — Star Alliance member airlines were resistant to giving new benefits to a higher tier of alliance partner elite, preferring to keep exclusive benefits for their own elites and for joint venture partner airlines.
THAThai Airways has transferred a lot of its domestic and regional flying to THAI Smile, its lower cost subsidiary which operates 20 Airbus A320 aircraft. That makes award travel to many Thai cities problematic, because THAI Smile isn’t a Star Alliance member so miles from United, Aeroplan, LifeMiles and other Star programs don’t allow redemption on THAI Smile flights.
Thai Airways itself no longer operates any narrowbody aircraft.
US airlines reported $4.9 billion in checked bag fees in 2018, up from $4.6 billion in 2017 according to data released by the Bureau of Transportation Statistics. That’s often taken to mean money they’re making on checked bags but it’s highly misleading.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Many rewards credit cards come not just with travel protections like delayed flight and delayed baggage coverage, but also with protections for the things you buy.
Cyberkit resells items that have been returned. That’s interesting because it reduces the cost of honoring return protection. And if you’re so inclined you can buy returned items online at a discount.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
