united baggage

Search Results for "united baggage".

How to Turn Around the Culture of an Airline

american aadvantage flyer
Mar 07 2018

Right now one of biggest social experiments in the history of corporate America is playing out. There is over a billion dollars behind it.

If it works we all win. If it doesn’t investors burn through cash. But I don’t think many people even realize it’s happening. And the results either way have the power to reshape how we think about labor relations in this country (including how we think about unions).

Continue Reading »

New Pre-Reclined Airline Seats are Awful – But They’re Just a Symptom of the Real Problem

back of airplane seats
Jan 11 2018

Two weeks ago I wrote that British Airways is introducing seats with 29 inches of pitch and no recline. That’s an inch less space than Ryanair offers from seat back to seat back.

Since word of BA’s new seats without recline came out the buzz word has been that they’re pre-reclined, a phrase I first heard from former Spirit Airlines CEO Ben Baldanza. It’s a silly statement, but it’s also true that their seats aren’t completely upright.

Continue Reading »

Alitalia Destroyed a 300 Year Old Viola, Says You Shouldn’t Trust Checking Bags With Them

Jan 09 2018

Myrna Herzog flew Rio to Tel Aviv via Rome on Alitalia on January second, arriving on the third. She checked a 17th century Lewis viola da gamba reportedly worth $200,000.

That strikes me as a dumb move, however she says Alitalia had “promise[d] that the instrument would be only handled BY HAND.” Of course it arrived in Tel Aviv looking, in her words, like “it was savagely vandalized, ..it seems that a car ran over it.”

Continue Reading »

Big Singapore Airlines Changes: Paid Seat Assignments, Earn More Miles, New Upgrade Rules

Dec 15 2017

Singapore Airlines has announced ‘new fare types’ that will go into effect January 20th.

They’re introducing higher award change fees, the elimination of upgrades on the cheapest premium economy and business class fares, and seat selection fees on the cheapest coach tickets. At the same time more economy fares will become upgradeable (at a higher mileage cost) and the cheapest coach fares will earn a lot more miles.

Continue Reading »