New Call Center Technology May Limit Retention Offers, Determine What Agent You Talk To

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. I had a Diners Club card many years ago (early 90s?) and canceled it. For some reason I kind of wished I had kept it.

    This won’t be a popular opinion on a blog like this but I wish CC companies would crack down on those who keep calling for retention offers and then don’t spend on it after they get their bonus. Instead reward those that do use the cards.

  2. rich your sentiment is sweet but kinda contrary to the whole miles and points game.
    Getting the least return for your purchases is a CC company dream and that doesn’t match my dreams 😉

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