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British Airways no longer has a positive net promoter score among its own customers. They obliterated their reputation very quickly. And data shows that customers have become more likely to leave British Airways for a low cost carrier.
So rather than making BA more competitive, they’ve given up their competitive edge. There are lessons here for US airlines as well.
Delta and their transatlantic joint venture partners are adding a first checked bag fee to their least expensive fares to and from Europe.
As American and United roll out their Basic Economy fares internationally you can expect they’ll follow Delta in short order since they generally believe Delta is smarter than they are.
Chicago O’Hare started offering a bus between terminal 3 and terminal 5. In theory this should save a lot of time for American Airlines passengers in terminal 3 transferring to international airlines departing terminal 5. (United passengers from terminal 1 could walk over to terminal 3 to take the bus if they wished.)
The bus was supposed to run from 8:30 a.m. until 8:00 p.m. at least that’s how it was announced. Except that it doesn’t.
The NAACP, co-founded by the legendary W. E. B. Du Bois, was one of the most important organizations — not just civil rights organizations — in the history of America. It’s pursued some of the most important lawsuits in the country, and did incredibly important work fighting Jim Crow laws.
We need an NAACP, even one tilting at the windmill of everyone’s passenger experience onboard commercial airlines. But suggesting that American Airlines is targeting African Americans for discrimination is simply unsupported by any of the facts offered, and runs counter to many of the facts available.
Hawaii service has been speculated for years. In December 2010 they advertised for an ETOPS manager suggesting they were planning long overwater flights.
Finally this year service has begun to seem imminent.
Chicago’s O’Hare airport isn’t the most modern or beautiful airport. But the biggest problems they face are weather, distance from the city, and insufficient gates to grow. They’re planning to do something about gates while in the process rebuilding terminals.
I’m ultimately happy with O’Hare today since so far it’s the only place with a United Polaris lounge, American’s second Flagship lounge just opened there, and they’ve got Tortas Frontera.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
We all know the axiom that you can’t yell fire in a crowded theater — or the modern equivalent, you can’t yell Allahu Akbar on a crowded plane.
This morning’s Ryanair flight FR2947 was delayed when a man yelled “Allahu Akbar” onboard ostensibly as ‘a joke’.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Modern airlines are safe. They’re mostly reliable. And they’re a marvel of technology and dedication.
Sometimes.
Despite the investment of billions of dollars into passenger experience, there’s a sense that too many employees at US airlines just don’t care. When we’re traveling, the trip is important to us.
When things go wrong, we’re at their mercy. And too often things feel far more controllable by the airline than they are.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
