A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A Boeing 777-200 taking off from Maui’s airport nearly impacted the ocean on December 18, in a previously-unreported incident.
United Airlines flight 1722 departed for San Francisco at 2:49 p.m., climbed to 2,200 feet, and then went into a steep dive at a rate of over 8,000 feet per minute. While the pilots were able to recover, they came within 775 feet of the ocean.
I frequently write about the things that airline lounges need to do for customers. They need to be more spacious and less crowded. They need to offer better food. They need to stay open until an airline’s last flight.
But what about the things that customers need to do for airline lounges? And… for each other?
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
With a new business class product – suites with doors – and more business class seats beginning to roll out at American Airlines next year, the airline is working on new meals, business class bedding, and amenity kits. They’re leaning on partner airlines like British Airways to understand how service flow works with more premium customers. And they’re testing a variety of products.
On Wednesday Southwest Airlines held an employee rally in Baltimore and pilots, in the midst of a contract negotiation with the airline, walked out on CEO Bob Jordan, reminiscent of United Airlines pilots turning their back on their own CEO in December.
Jordan reportedly flew back to Dallas, not on Southwest Airlines – but on American Airlines – according to a Southwest pilot.
Here’s video of a plane that’s going viral, appearing to show the aircraft not moving in the skies over Chicago. It’s being called ‘a glitch in the matrix’.
Considering how important frequent flyer programs are to airlines – they drive billions of dollars of high margin revenue – they disclose very little about that portion of their business. Delta filed its SEC 10-K annual report on Friday, and included tidbits about the inner workings of the SkyMiles program
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
An American Airlines Airbus A321 without passengers on board collided with a shuttle bus in Los Angeles on Friday evening. The plane was being pulled by a tug to park in a remote location, and the shuttle was carrying passengers between the American terminal and the remote ‘Eagles Nest’ building for regional flights.
The fire department treated five people at the scene. Four people were hospitalized.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
