I’ve had several readers ask why Southwest Airlines is cancelling so many more flights than other carriers this holiday, and why their operation in Denver is worse than United’s – so it’s not just weather. I initially assumed that the way Southwest routes its planes – throughout its system, rather than isolating them with back-and-forths – tends to cause cancellations across the system when there are localized disruptions.
However it turns out they’re having a bigger problem in Denver. There are a lack of employees working the ramp. And this has led to extreme measures at Southwest – which aren’t working.