May
31
2022
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Service Animals Are Returning To The Sky
Chief Operating Officer Of American Airlines: Why We’re Last In Customer Satisfaction
May
30
2022
At a recent employee ‘Crew News’ meeting, a pilot asked Chief Operating Officer David Seymour what the airline is doing to improve customer satisfaction citing bottom performance in J.D. Power’s airline satisfaction survey. American Airlines is bookended at the bottom of the survey by Spirit Airlines and Frontier.
Book Now: Wide Open Qatar Airways QSuites Award Space In 2023
May
30
2022
Qatar has one of the best business class product in the world in its ‘QSuites’. These are revolutionary suites with doors and movable partitions that allow two and even four passengers to travel together in their own space.
Right now there’s fantastic award availability booking for 2023. You can use this for travel from the U.S. to Doha and beyond to the Mideast, India, the Maldives and elsewhere.
Cathay Pacific Merging Elite Status And Points Into A Single Brand
May
30
2022
Cathay Pacific will retire the Marco Polo Club brand. Instead of having a separate elite program (Marco Polo Club) and points program (Asia Miles) the two will be combined in July. This means big changes for the entry level status of the program, and potentially for their U.S. credit card as well.
Unveiled: New Exclusive Singapore Airlines First Class Lounge
May
30
2022
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
New HEAT Tool Will Help American Airlines Delay More, Cancel Fewer Flights
May
29
2022
American Airlines is bringing the HEAT to reduce the number of flights they cancel during major weather events. HEAT stands for Hub Efficiency Analytics Tool and they’ve been using it in Dallas Fort Worth (aka ‘Doesn’t Function Wet’) and Charlotte.
At an employee meeting this month Managing Director of the American Airlines Integrated Operations Center Steve Olson shared the details.
3 Things American Airlines Is Doing To Improve Its Operations In Dallas And Charlotte
May
29
2022
In a talk to American Airlines employees mid-month, Chief Operating Officer David Seymour described the new tool that the airline is using to manage gate operations in Dallas, which they’ll be tweaking for Charlotte as well.
They’re already making progress reducing the amount of time planes spend taxiing to gates and reducing delays as planes get into and out of gates. They’re even reducing the frequency that planes land and find their gates occupied. All of this adds up to less time on planes for customers, and fewer times that customers are late – which means fewer misconnections.
Chase Introducing New ChaseTravel.com Booking Portal And More Airport Lounges
May
29
2022
Chase will be launching a new travel portal, first for all credit card customers and then for all of its bank customers. And they have eight airport lounges in the pipeline, whereas we previously only knew about six (and they’d only confirmed four). That and more according to an investor presentation.
New Google Maps ‘Time Travel’ Feature [Roundup]
May
29
2022
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
As Delta’s Operation Melts Down, Their Social Media Team Loses It
May
29
2022
The once-stellar reputation of Delta Air Lines is falling as its operational reliability fades. After melting down last weekend, they’re doing the same thing again.
And Delta’s social media has had it with passengers and their impatience.
