Southwest offers more legroom in coach than competitors, but there’s no seat back entertainment and no seat power. The lack of power for your devices is a big deal on connecting itineraries and longer flights, such as Southwest’s service to Hawaii. That’s going to start changing.
Southwest has also selected ViaSat to provide internet for its new delivery aircraft In the meantime they’ve swapped out the hardware from their existing internet provider on 40 of their Boeing 737s to improve internet speeds, and they’ve been testing free wifi on those aircraft. Half of Southwest’s fleet is expected to have the new hardware for faster internet by the end of the year.