Jun
28
2021
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
How Singapore Plans To Open Up And Live With Covid
U.S. – Canada Border Likely To Re-Open July 21
Jun
27
2021
Keeping the U.S. – Canada border closed makes no sense. Infection rates and vaccination rates are roughly similar on both sides of the border. There are variants spreading already on both sides of the border, besides the restrictions weren’t tight enough to stop those anyway. The border has remained closed out of a desire to signal that the government is doing something (fear of foreigners plays in here) and bureaucratic inertia (status quo bias prevails when no one wants to be responsible for a mistake, outbreak or case cluster).
There’s finally some hope on the horizon.
Mileage Maniac: New Book Details The Craziest Loyalty Program Exploits Of Last 30 Years
Jun
27
2021
My award booking partner Steve Belkin has a new book out, Mileage Maniac, which any frequent flyer or mileage junkie will get real enjoyment from.
Racist Burger King Flew American Airlines Again
Jun
27
2021
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
So How Well Did Masks Actually Work Against Covid-19?
Jun
27
2021
Masks have been highly controversial and some of their biggest flash points have taken place on planes, from passengers getting ejected over not wearing them to the continued U.S. federal mask mandate for transportation when mask requirements are lifted in most other situations.
Perhaps the best mask study to date shows that just telling people they had to wear masks was a mistake. The policy focus should have been on supplying better masks and teaching people how to wear them effectively.
American Airlines Blames The CARES Act For Lack Of Catering On Dallas Flights
Jun
26
2021
The CARES Act and successor spending bills gave $79 billion from U.S. taxpayers to airlines. But American Airlines is blaming the laws for its inability to catering flights out of Dallas – Fort Worth with beverages and snacks.
At a recent employee question and answer session, a recording of which was reviewed by View From The Wing, a flight attendant asked CEO Doug Parker about catering problems in Dallas and Charlotte. Parker responded by blaming catering companies who have been unable to to hire employees.
Ex-TSA Screener Offers Real Talk On What Happens At The Checkpoint
Jun
26
2021
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines CEO Says More Passengers Are Bringing Their Own Alcohol On Planes
Jun
26
2021
At an American Airlines employee question and answer session mid-month, a recording of which was reviewed by View From The Wing, a flight attendant asked CEO Doug Parker about unruly passengers and blamed alcohol – not the alcohol on planes, because American hasn’t been serving alcohol in coach, but the alcohol that passengers have been bringing onto the aircraft themselves.
And the crewmember suggested that American’s move to have just a single agent at each gate to board aircraft makes it tougher to notice and do something about these passengers who are breaking the law and causing incidents inflight before they get onto the plane.
American Airlines CEO: Why Passenger Mask Incidents May Rise This Summer
Jun
26
2021
At a recent American Airlines employee question and answer event, a recording of which was reviewed by View From The Wing, a flight attendant asked CEO Doug Parker about frequent inflight incidents with passengers. Parker acknowledged, “much of it is due to the masks, I know.” Parker predicts that the conflicts over masks “may get even harder between now and September 13th.”
Hotel Chain CEO Wants People To Tip More Instead Of Raising Wages
Jun
26
2021
The plan is to be “encouraging customers to authorize tips at check-in to ensure staff were recognized for their hard work” and having these charged to credit cards, since customers are carrying less cash. They’re also “considering adding a minimum gratuity to restaurant checks.”
This is a tipping point, according to the chain’s CEO, for consumers deciding whether to retain the elevated tipping levels of the pandemic, when consumers felt bad for hotel workers serving customers or whether they’ll revert to pre-pandemic tipping practices. The chain’s task, he believes, is “to educate customers about how hard staff had been working,” and make sure they continue elevated tipping. Hard work shouldn’t be recognized by higher wages.
