Why French Polynesia Hotels So Often Disappoint

Dec 26 2020

A correspondent shares his recent experience with an overwater bungalow at the Hilton Moorea. He found “the grounds are lovely, the staff was very nice, the breakfast excellent” (though service not proactive). However this was overshadowed by problems with his room and with the hotel’s service, truly creating a ‘stay from hell’.

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Here’s What Happened To The Class Action Refund Lawsuit Against American Airlines

Dec 25 2020

Several lawsuits were filed over airlines’ resistance to providing customers with refunds when either cancelling or substantially changing itineraries early in the Covid-19 pandemic, as required by U.S. law. A class action lawsuit against American Airlines has been resolved in a draw.

In my experience American Airlines was one of the few ‘good guys’ with refunds. The places to focus on are the airlines and online travel agencies which really did act badly against their customers – like United, JetBlue, Air Canada, and online travel agency sites.

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The Christmas Eve Safety Briefing That Makes Flights Awesome

Dec 24 2020

Many flight safety briefings are done by video nowadays, at least on aircraft equipped with inflight entertainment. But flight attendants used to do safety briefings live and on some aircraft of course they still do.

As long as all of the relevant information is included in the briefing, the particular verbiage isn’t dictated. Back in 1999, I think, I first heard “‘Twas the Flight Before Christmas” and it went something like this:

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