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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. fyi, I called last week and was refunded in full on my hertz pre-paid reservation for this week. took a little pushback but got the refund. as a point of reference i’m presidents circle with them and rent quite frequently so not sure if that was the basis for their decision.

  2. Hertz is great when everything goes right. When things go wrong…their bad side shows pretty quickly and you have to escalate everything to get anything done.

    And being “President’s Circle” has only helped me like 1-2 times. Once when I got to skip a line of like 50 people waiting for cars to be washed and delivered to the rental car center.

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