Tag Archives for air canada.
Air Canada continues to refuse to provide refunds for flights that they themselves cancel. If those flights are to or from the United States this is in violation of black letter law. It’s time for small claims court.
It takes a lot to get people out of the habit of staying in, and overcoming the fear that’s been built up about regular activities like haircuts, let alone travel. Six weeks ago I wrote that airlines are going to have to extend flexible booking policies or customers won’t have the confidence to buy travel in the face of uncertainty.
We’re now seeing policies become even more generous, and more flexible.
I knew these bonuses sold out in an hour. They would have gone much more quickly had the IT held up and people like me were able to get through and buy. However it’s amazing they had over 2000 people at a time trying to buy miles.
Air Canada is launching something really special – what may be the best mileage purchase sale ever. And you can double dip with their offer to let you earn elite status based on earning miles for non-flight activity, including purchasing miles through this deal.
The U.S. government is clear that airlines must refund passengers whose flights are cancelled. The European Union is clear on this too but airlines have ignored their rules. In fact, European airlines have offered refunds to Americans (or where itineraries touch the U.S.) but not for Europeans (travel that doesn’t touch the U.S.).
Canada had been clear that airlines do not have to refund passengers for cancelled flights. Fortunately they are backtracking from that position.
Frequent flyer programs have done an amazing job of turning marketing from an expense into a profit center. But without travel, members are less engaged in the programs. And that means less spend with credit card partners, too.
It takes creative effort to get members continuing to earn in the program when they aren’t likely to redeem right away. But that earning means cash now – and is even more valuable than ever both because of the premium on cash for struggling businesses and because the redemption expenses won’t come until later.
Air Canada has come up with a couple of interesting things to make it worth continuing to earn status and make it even easier to do so even while doing something good during the current crisis.
You can fly to Australia from all across the U.S. this fall and winter starting at just $360 roundtrip.
Airlines are waiving change fees for travel booked now, so if you do have to change your planes you’ll at least get a full travel credit without penalty to use on a future trip. Hopefully this is far enough out that we can travel again without worry!
The Air Canada Signature Suite Vancouver is now open, and like its counterpart in Toronto is one of the best business class lounges in the world.
At the end of 2017 Air Canada unveiled their international business class Signature Suite lounge in Toronto. In my experience it is the best business class lounge in North America, and perhaps the best lounge in North America. Dining there is genuinely fantastic. It is open only to paid business class passengers on Air Canada, not to Star Alliance customers, award passengers, or upgrades.
Bringing a child under 2 years old on a plane with you is free for domestic flights if you don’t buy them a seat. However when you travel internationally an infant without a seat needs a ticket, and those can be expensive even when you’re redeeming miles for your own flight.
When you book an award and add a lap infant, some programs charge you 10% of a paid ticket. That’s standard for United, Delta and American. If you redeem miles for a $6000 business class ticket, the lap infant costs you $600 plus taxes.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
