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Air Canada: At Least Double Miles On All Flights, And 40% Rebate On Business Class Awards

by Gary Leff

Jul 21 2020

Air Canada is running a duo of rich promotions. These aren’t going to move the needle to get most Americans to travel since actually visiting Canada isn’t feasible right now given quarantine requirements and connecting on Air Canada is of limited use given the number of countries that are closed to those carrying U.S. passports.

Nonetheless these are offers to watch, because they underscore what a loyalty program can do to help get members excited and because they’ll be gathering strong data on how much promotions can move the needle right now on travel in places where the virus seems under control.

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As U.S. Airlines Cut, Air Canada Introduces Celebrity Chef Meals In Coach

by Gary Leff

Jul 20 2020

Airlines are differentiating their approaches to the pandemic. Offering a better experience is a key strategy to winning business away from other airlines.

For U.S. consumers who do not live in an international gateway city, a connection is required. And as Air Canada brings U.S. flights back online, this matters because they’ve historically been the foreign carrier serving the most U.S. destinations – making the one-stop required for an international trip just as easy via Canada as via many U.S. cities. Air Canada is a direct competitor of U.S. airlines for U.S. passenger international trips.

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Canada Transport Minister Defends Making Passengers Give Risky Interest-Free Loans To Airlines

by Gary Leff

air canada plane tarmac
Jun 18 2020

Air Canada, along with other Canadian airlines, hasn’t been refunding tickets when they cancel flights. The Canadian government has backed them, though for flights to or from the U.S. it’s a clear violation of U.S. law.

Telling customers they can only have a voucher, to use later, is effectively an interest-free loan (they hold onto the money until they earn it later) and a risky one (risk that the customer will have an opportunity to fly, and that the airline will still be in business).

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50% Rebate On Air Canada Award Tickets

by Gary Leff

air canada plane tarmac
Jun 17 2020

Air Canada Aeroplan is offerings a 50% rebate on redemptions of Canadian domestic flights and between the U.S. and Canada booked by July 1 for travel between July 1 and October 15, 2020.

Even though the ‘border closure’ has been extended, that actually doesn’t prevent Canadians from flying to the U.S. and of course restrictions on travel could be lifted come late July or beyond. You may think booking an award ticket to Canada now is speculative but that’s fine because Aeroplan rewards are cancellable free through August 31.

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Air Canada Introduces World’s Second Most Generous Ticket Change Policy

by Gary Leff

lounge desk
May 22 2020

It takes a lot to get people out of the habit of staying in, and overcoming the fear that’s been built up about regular activities like haircuts, let alone travel. Six weeks ago I wrote that airlines are going to have to extend flexible booking policies or customers won’t have the confidence to buy travel in the face of uncertainty.

We’re now seeing policies become even more generous, and more flexible.

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