Tag Archives for american airlines.
Thursday morning’s American Airlines flight from Doha to Philadelphia took off back for the States. That will be the last trip between the U.S. and Qatar on the airline for a bit, as American suspends Doha service due to risks in the region.
American Airlines launched gorgeous new fully enclosed business-class suites but has delayed retrofitting its existing Boeing 777-300ER fleet due to severe supply chain issues. After sending a prototype aircraft to Hong Kong for retrofitting, the airline abruptly returned the plane to the U.S. untouched, indefinitely postponing the highly anticipated upgrade.
I was through Philadelphia on a domestic itinerary, so I decided to redeem a Flagship Lounge single visit pass at the new Flagship lounge there to see what American had launched first-hand over in terminal A West between gates 15 and 16.
I shared a galley photo of the $16 steak sandwich which is more of a roast beef. And I finally had the chance to try it this week.
American Airlines is eliminating their mileage upgrade award chart August 12th. They’re replacing it with ‘instant upgrades’ using cash or miles. You’ll be charged a variable amount for upgrades, and you pay either the asking amount in money or the ‘equivalent’ in miles which will mean a low value per mile (almost certainly something around 1 cent per mile or a little higher or lower). This copies Delta Air Lines, and represents a significant hit to the value of miles for upgrades.
On June 9, blogger JT Genter was kicked off of American Airlines flight AA106 from New York JFK to London Heathrow for moving a flight attendant’s bags out of the premium economy overhead bins and into coach.
The flight attendant whose bag was moved responded in the comments to my story about this.
Blogger JT Genter of Award Wallet writes that he was kicked off of an American Airlines flight from New York JFK to London Heathrow on Monday after moving someone’s bag from the overhead bin above his seat in premium economy.
A frustrated American Airlines elite flyer is complaining that he can’t get upgraded, while pilots fly first class. Are the passenger’s – or the airlines – priorities out of whack?
This is terrible customer service. The family could have made the flight, despite their American Airlines delay. They rushed to the gate, found the flight still boarding, and were relieved – only to have that taken away from them because (1) their seats had already been given away and (2) gate agents wouldn’t take the time to help them understand what happened.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
