Tag Archives for american airlines.
Outgoing American Airlines CEO Doug Parker answered the question once and for all about what American will do when the federal government no longer requires masks on planes – American will lift its requirement, too. In fact he no longer sees it as an airline requirement at all, just a federal one.
Here’s what Parker told a gathering of employees in a Crew News internal questiona and answer session.
Real service elements begin coming back on American Airlines starting April 13, and alcohol and snacks for sale start back with the expected end to the federal mask mandate on April 18. Here are the details of what to expect.
Outgoing American Airlines CEO Doug Parker spoke at the JP Morgan Industrials Conference today and suggested that since he’s leaving and won’t be responsible for results after this quarter, he shouldn’t talk about American’s future forecasts. Instead he talked about the airline industry – and revealed something about his own investing in competitor stocks.
When American Airlines suspended its service to Sydney that meant my award itinerary to see my family was cancelled. I spoke to the airline and was told they would re-accommodate my business class award on Qantas… in coach.
This seems to violate both the airline’s published rules and the promise of the joint ventures with other airlines that they promote and are fighting with the government to allow.
The AAdvantage program has been without a Vice President for several months. Rick Elieson, who took over from Bridget Blaise-Shamai in the huge American Airlines pandemic leadership shuffle, announced his departure has fall. They’ve named a new Vice President in Julie Rath. Julie has been Vice President of Customer Experience and Reservations and becomes Vice President of Customer Experience, Loyalty and Marketing. American has also been without a Vice President of Marketing since Janelle Anderson’s departure. She previously worked at Delta Air Lines and Northwest, where she went to work out of college in 1991. Ms. Rath continues to report to Alison Taylor, Chief Customer Officer who has overseen sales, and whom many have expected to leave after being passed over for incoming CEO Robert Isom’s Senior Leadership Team. Heather Samp, the current Managing Director…
According to internal American Airlines documentation issued to coincide with the official launch of ‘Loyalty Points’ as the new way that frequent flyer tier status is earned, customers will no longer be called elite. Instead “[t]he term “Status” replaces Elite.”
Delta poached JetBlue’s Head of Revenue and Planning in January. Scott Laurence was JetBlue’s architect of the “Northeast Alliance” with American Airlines before becoming Delta’s Vice President of Network Planning.
It was a shocking move. The knowledge he was taking with him of American-JetBlue strategy sent shockwaves. It’s the alliance between American and JetBlue that sets up the two to compete against Delta. The Department of Justice, in part at Delta’s behest, is suing to stop it. And Delta poached one of the key insiders who could help in that fight. And then… in February Laurence was gone from Delta.
Now that it’s March 1 and Loyalty Points are the new way status is earned, the American Airlines AAdvantage account site has been updated.
However they aren’t yet showing how many Loyalty Points you’ve earned so far in 2022. Some members report that some transactions are showing in their total. In my account I show zero. Worse yet, the page listing activity no longer shows full details. You need to click through each transaction one by one rather than seeing everything in a list on a single screen.
Along with the move to qualifying for elite status based on Loyalty Points rather than qualifying miles and qualifying dollars, American Airlines is eliminating 500 mile upgrade certificates and they are also processing elite upgrades earlier at the airport.
Here’s what it means and why they’re doing it.
An American spokesperson told me they’d only honor business class awards in their original class of service if Qantas had business class award space available. Since of course they do not, American will only rebook in coach. And, “you can have your miles reinstated or rebook to travel once we begin offering service between LAX-SYD again in November.”
The notion that when American exits a market it will not honor reservations in their ticketed class of service on a joint venture partner has important implications, I think, for the notion of consumer benefit that they are claiming as they defend a government lawsuit against their JetBlue joint venture.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
