Tag Archives for american airlines.
American Airlines has completed its $200 million investment in Gol for 22.2 million preferred shares (representing 5.2% ownership stake), and now American is announcing that “American’s AAdvantage® and GOL’s SMILES loyalty programs will [together] create the largest joint frequent flyer program in the Americas with enhanced benefits for customers.”
Concierge Key is the status that American Airlines gives to its top spending customers and top corporate travel influencers. It became legendary when George Clooney was portrayed as a Concierge Key member on a quest to earn 10 million miles in Up In The Air.
American usually sends chocolates each year to Concierge Key members. This year’s package is better. A reader generously shared photos.
Nearly 40% of the American Airlines schedule was cancelled on Friday. Thirty percent of its schedule was cancelled on Saturday. And that shouldn’t come as any surprise. Texas experienced a severe ice storm, and American Airlines is headquartered at Dallas – Fort Worth airport.
The problem isn’t just that they couldn’t take off and land on ice Thursday, or through continued challenging conditions on Friday. It’s that the airline doesn’t recover well.
A reader shares how changes to the AAdvantage program’s elite status-earning drove his behavior in making a major purchase – Super Bowl tickets – and this story perfectly underscores how ‘Loyalty Points’ are changing the game in loyalty marketing and American’s position relative to competitors.
American Airlines has converted options on 30 Boeing 737 MAX 8s into firm orders and – as I told you to expect recently – delayed delivery of some Boeing 787-9s in a way that should allow for those planes to become more useful to the carrier.
Airlines are all promoting enhanced cleaning standards but the truth is often that may just mean a weekly spray of the cabin. Airline ‘deep cleans’ used to happen just every year or year and a half which is just gross.
But what about those airline blankets? A blanket in sealed plastic should be clean. However dog poo on a Delta blanket made it onto the Conan show a few years back. And this American Airlines blanket doesn’t look great, either.
American Airlines has re-opened its Flagship business class lounges at New York JFK, Miami and Los Angeles. Flagship First Dining for long haul first class passengers has reopened at JFK and Miami. However the lounges in Dallas and Chicago remain closed.
Fortunately American Airlines is now talking up a target for their re-opening.
Alaska Airlines says they’re introducing dynamically-priced awards on American Airlines. There are some folks freaking out and I am not sure that they should be.
There’s a note on the Alaska Airlines partner award charts saying that American Airlines award prices are going to start to “vary depending on demand.”
The re-opening of the Dallas – Fort Worth American Airlines international business class Flagship Lounge keeps getting delayed. Officially there’s no announced re-opening date, though it looked ready to re-open in late fall and there was a push to staff up for it.
In fact, though, the space is open and being used for some passengers.
With only the smaller B concourse club available for passengers to spend time in while waiting for flights, it’s become overrun. While there have been some members talking about a ‘wait list’ to get in, an American Airlines spokesperson explains, “a representative manages the line outside of the Admirals Club. The rep will let guests in as others leave. First come first serve for our members.”
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
