Tag Archives for american airlines.
This is a case where customers actually benefit, competitors don’t like it, and whether the Justice Department realizes it or not they’re carrying water for cronyist corporate interests and not passengers.
At an American Airlines employee question and answer session last week, a flight attendant asked airline President Robert Isom about customers booking away from the airline because of its inferior international premium cabin inflight product compared to its partners.
American isn’t just bringing back business class lounges and first class dining. Better inflight meals are coming soon. And the airline’s President promised a surprising standard to hold them to going forward.
At an internal American Airlines employee question and answer session last week, airline President Robert Isom outlined President Biden’s executive orders on vaccination as they apply to employers like American, as well as other vaccination rules.
One pilot asked a question to the airline President about his reluctance to get vaccinated, saying he’s neither an anti-vaxxer nor a conspiracy theorist.
A Harvard Business School case study of the US Airways-American Airlines merger declares it a success and cites the brilliance of CEO Doug Parker.
American Airlines has updated its Contract of Carriage, the adhesion contract you agree to when buying a ticket, to detail new reasons you might be banned from flying the airline based on your behavior.
One of these new reasons is downright metaphysical.
American Airlines now outsources curbside check-in at the limited number of airports where it’s still available, and it’s no longer offered free (plus tips) where provided. Instead it’ll cost $3 per bag to use the service.
Even hubs like Phoenix, New York JFK, Los Angeles, and Charlotte don’t have American Airlines curbside check-in at this point.
There’s debate over whether changes to the American Airlines Contract of Carriage (the adhesion contract you’re agreeing to when you buy a ticket) matter or not. The airline says they’re not obligated to put you on another airline when they cancel your flight, and won’t reimburse your hotel if you submit a receipt unless they’re legally required to do so.
It’s this system of providing hotel stays I want to touch on for a moment. The airline has been saying that the only way they will cover your hotel is if they provide you with a voucher.
After American Airlines lost its pending joint venture with South American mega-carrier to Delta, they’ve been working to piece together new partnerships. They quickly partnered with Brazil’s Gol, which Delta was forced to walk away from in order to do their LATAM deal.
This morning they’ve announced a deepening of their relationship with the Brazilian airline.
These first class dining facilities are really nice experiences. They’re exclusive, never crowded, with sit down restaurant service and private bars. The food is generally quite good, and the drink service is too.
While Flagship lounges are open to oneworld airline partner premium cabin passengers and mid-tier elites and higher, Flagship First Dining is mostly available only to American’s own first class passengers. But there are exceptions.
A former NHL hockey player wanted to put their feet up on the bulkhead. A flight attendant wouldn’t have any of it. Matters escalated, and now the player is suing American Airlines.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
