Tag Archives for american airlines.
American Airlines has decided to put off its return to offering alcohol in economy on domestic flights until at least September 13th, which is when the federal mask mandate currently runs through.
For six years I’ve written about the frustration where American Airlines would begin boarding planes prior to scheduled boarding time. That often meant showing up at the gate correctly, finding the aircraft mostly boarded, and not having any overhead bin space left.
Customers don’t like it, flight attendants don’t like it, but a union is telling members that the airline believes they can keep on doing it.
Unfortunately a policy change that accompanies the American Airlines move to single agent boarding for flights that are less than 80% full will make it tougher to get onto an earlier flight or to have options during irregular operations, too.
Agent Assist (automated system) will “auto clear revenue and non-revenue customers on certain domestic mainline flights with load factors below 80% …at D-60.”
On Thursday American Airlines went above and beyond for a group of passengers, requesting a change in runway, swapping gates, and sending a golf cart to make sure that they made their connection in Dallas in order to arrive at a family funeral in time.
It’s hardly the only time this week that American Airlines went to lengths outside of usual procedure for a group of passengers.
With the introduction of the ability for American frequent flyers to earn miles and elite status flying JetBlue, and vice versa I’ve gotten several questions about the relationship centering around taking advantage of both programs at once.
American Airlines flight 2558 from Fort Lauderdale to Dallas took an hour-long mechanical delay on Thursday morning. On Facebook, a flight attendant shared that “naturally everyone has a connection in Dallas.” However one lady in particular approached for help, looking “very distraught.”
Apparently her whole family was traveling on to Guadalajara, Mexico for a funeral and it wasn’t looking like they were going to make it.
Starting today, Alaska Airlines MVP Gold 75K members and a companion are eligible for same day space available complimentary upgrades on “500-Mile eligible short haul markets.” That is, most domestic, Canada, Mexico, Central America and Caribbean flights. Up until now they’ve been offered ‘day of departure upgrades’ at check-in, if those are available, but not added to the airport upgrade standby list.
Here’s full detail on how these upgrades work for Alaska’s top tier elite frequent flyers.
In a video going viral in social media, an American Airlines passenger being confronted by law enforcement demands to see “the manager of the airport!” The woman says her name is Teri Ann, but we all know her as Karen.
American Airlines refers to its premium long haul and cross country product as ‘Flagship’ and even calls its business class lounges Flagship. Delta used the term Flagship in releases – in its ordinary sense of the term, describing something as being premier – when talking about its Atlanta Sky Club, its business class suite, and its Airbus A350. American sued. The case has settled on the eve of trial.
On Tuesday I wrote about the American Airlines plan to reduce labor costs with ‘single agent boarding’. Airline CFO Derek Kerr brought up the plan at an investment conference after saying that employees just “have to work harder in certain areas.”
This is going to be a disaster for customers, and tough on employees.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
