Tag Archives for american airlines.
During the month of October American Airlines will re-open 7 more Admirals Clubs expanding beyond hub locations, They’re also bringing back cheese cubes, avocado toast, and guacamole and chips.
American Airlines announced they were going to stop serving 15 cities once government payroll subsidies ran out, and they were no longer required to fly to all of their pre-existing markets.
They’ve backtracked on several of those changes. The latest is Stillwater, Oklahoma where the airport put out a press release basically announcing that their Senators traded political support for air service.
It’s not just passengers refusing to wear personal protection equipment that’s a problem at the airline. It seems another problem is passengers who wear too much. So last week American Airlines sent a memo to its customer care agents on “Prohibited Personal Protection Equipment (PPE).”
On Wednesday American Airlines gave instructions to all of its phone representatives on how to handle complaints related to the airline’s allowing crewmembers to wear Black Lives Matter pins on their uniforms.
Jemima Aladin flew American Airlines out of Miami, and captured a man being brought up to the front lavatory to change his shirt, or else he wouldn’t be able to fly.
Video has been archived. I won’t embed it here, but you can watch if you wish. Language on the shirt is ‘Not Safe For Work From Home’.
Senior Vice President Vasu Raja told an investor conference that since American is shrinking he “envision[s] a more seamless experience across partners” both with new partners Alaska and JetBlue and with “longstanding” partners IAG (British Airways, Iberia and others), Japan Airlines, and Qantas.
He notes that while American will “be a smaller airline” the networks of partners are “strong in major business travel markets,” and so it makes sense to offer a “seamless benefit for Executive Platinums [in the form of] upgrades across the global network.”
A formal Department of Transportation complaint has been filed (.pdf) against American Airlines over the removal of their general tariff from their website in June.
American used to have its full ‘terms and conditions’ available online. They’ve removed the legalese entirely from their website and now offer a plain language FAQ-style conditions of carriage page. However there’s still a general tariff, and customers effectively agree to it when they buy a ticket. They just can’t see it or read it.
A man pled guilty today and is expected to get probation after scamming American Airlines out of $160,000 in tickets paid for with gift cards.
Billy Schwarze booked travel for friends and family. He bought gift cards to pay for the tickets, and then refunded the tickets – to his own credit card. This cost American $160,000 “and his friends and associates..$20,000.”
A passenger on Saturday evening’s American Airlines AA883 from Phoenix to Chicago O’Hare delayed all of his fellow customers by an hour when he refused to wear a mask and was removed from the flight.
As he was escorted off the Boeing 737-800, the man sang to himself and anyone in the cabin inclined to listen, “Trump Trump Trump Trump, Trump Trump Trump.”
What makes Miami surprising is that it’s the type of market the ‘old Southwest’ would never have entered. They already have a huge operation in Fort Lauderdale, and a smaller one at West Palm Beach and while they aren’t exactly the same markets there’s huge overlap. Southwest always favored the less expensive airports, and avoided congested business hubs.
Miami is one of the more expensive airports to operate from in the U.S. This was, if not an explicit policy of pre-merger American Airlines to drive up airport costs, something that their management sat by and was ok with happening – because it chased all the low cost carriers to Fort Lauderdale. That’s changing.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
