american airlines

Tag Archives for american airlines.

American Airlines Has No Interest in 100 Seat Aircraft, Plans to Buy More Used A319s Instead

by Gary Leff

american plane in hangar
Sep 23 2019

The Airbus A220 has been a popular aircraft. Delta was able to buy a large number of them cheap before Airbus took over sales of the program from Bombardier. It has a low cost of operations and can fly surprisingly long distances. The wide fuselage makes it a passenger favorite for comfort because each seat gets extra width.

American Airlines doesn’t have an interest in the A220. Instead, American plans to pick up more Airbus A319s on the used market super cheap – a cost driven down, in part, by the growing popularity of the A220.

Continue Reading »

American Airlines CEO Doug Parker: His Boeing 737 MAXs Are Safe Today – Other Airlines’ May Not Be

by Gary Leff

inside plane
Sep 23 2019

American Airlines CEO Doug Parker says that the plane is safe to fly today – with American’s 737 MAX and using American’s pilots – suggesting that the delay in bringing the plane back into service is so that it’ll be safe even when operated by other airlines.

He dishes on how they’re scheduling the plane’s return to service, and whether or not delays have been the result of politics.

Continue Reading »

Flying While Muslim is Hard in This Country

by Gary Leff

american eagle plane
Sep 21 2019

Two Muslim men had their American Eagle flight cancelled last Saturday because one of the men – an AAdvantage Executive Platinum member – used the plane’s lavatory while the flight was delayed on the ground, and because passengers and crew don’t like flying with Muslims.

The cause of the concern? When the man visited the lavatory he flushed twice.

Continue Reading »

A Huge Strategic Opportunity American Airlines Isn’t Going to Take

by Gary Leff

airline cabin
Sep 20 2019

With more satellite internet installs than any other airline, even if they had to throttle speeds on legacy US Airways 2Ku planes, they could grab the mantle of being the digital airline by getting out in front of Delta’s free wifi delays.

Based on past conversations with American executives who have briefed me on their connectivity plans, it seems unlikely to me that they’ll seize the opportunity of a Delta delay.

Continue Reading »

Customers are Won and Lost One at a Time

by Gary Leff

delta plane
Sep 16 2019

You’d think that an airline like Delta has so many customers, how can a single interaction with one of them matter for the bottom line?

But you have to remember that Delta has over 80,000 employees. Not every one of them interfaces with customers, although most things that nearly every one of them does has an effect on customers. And employees are in contact throughout their days, each and every hour they’re at work, in some cases as many as 250 days a year.

Continue Reading »

One Passenger Shared How Bad American Airlines Service in International First Class Has Become

by Gary Leff

Sep 16 2019

When American Airlines CEO Doug Parker famously said his airline would never lose money again, he also said it’s difficult to offer a better product than competitors, because competitors will match the product. As a result it’s the company’s culture and employees that will give them an advantage. It seems like he has work to do.

Continue Reading »

New American Airlines Tool Will Auto-Cancel ‘Backup Flights’ In Your Reservation

by Gary Leff

plane from a 45 degree angle
Sep 14 2019

American is making it harder once again to deal with irregular operations despite a long hot summer of cancelled flights and displaced passengers.

American has a new system set up to cancel extra backup segments in an itinerary. If agents add extra segments to give you options when things go bad those segments will be removed automatically.

Continue Reading »