Tag Archives for american airlines.
American Airlines will start selling Premium Economy on New York JFK – Los Angeles on Monday for some flights beginning October 5th. This represents pulling the Airbus A321T that currently operates the route – with first class, business class, and economy – and replacing those with Boeing 777-200s.
This week I took a few American Airlines flights in first class, including on back-to-back days. That’s not unusual, except I pre-ordered meals and had forgotten I’d done so for day one when I pre-ordered day two.
American Airlines CEO Robert Isom sharply criticized Delta Air Lines for using AI to manipulate ticket pricing, calling Delta’s approach “bait and switch” and “not appropriate,” pledging American won’t follow suit.
An American Airlines passenger shares how her flight crew saved her from a sexually predatory seatmate.
United Airlines CEO Scott Kirby loves to tout his airline’s superior performance to American Airlines. He became United’s President 9 years ago after being fired from American. In a set of slides he rubs salt in the wounds over his airline’s relative growth in size and financial performance at Chicago O’Hare, where both airlines operate hubs.
An American Airlines passenger found that a chld took the aisle seat he says he paid extra for, and had words with the family over it – but a flight attendant seems to have come down on the family’s side.
He says a flight attendant told him the family was entitled to the seat, “She got on the plane before you” and told him “you are being the bad guy.” He says he was even threatened with ejection from the flight over it.
Last month American’s new 787-9 registration N846AN was having real teethng pains, including issues with the door seals. Now, the plane N842A appears to be struggling.
American wasn’t able to get a temporary restraining order in federal court to stop this process. They voluntarily dismissed the federal claim last week and re-filed in Cook County Chancery Court.
Passengers flying from London Heathrow to Dallas – Fort Worth on American Airlines flight 51 and taking a connecting flight no longer walk to immigration, pick up their bags at customs, drop them back off to re-check them, and go through security again.
There’s so much to do to improve customer experience at American that the biggest task is prioritization.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
