Tag Archives for american airlines.
This makes little sense from an American Airlines standpoint. The airline has largely walked away from the New York market and has only a limited presence in the Bay Area and Pacific Northwest. It’s unclear why they’d want to reduce their relevance to Bay Area customers even further, as Delta builds up not just Seattle but a focus city in ex-American Airlines hub San Jose.
One million miles is an achievement in its own right. The rapping crewmember here is awesome (so is the background dancer), and the passenger was given a bottle of champagne at the end. That’s in addition to the actual benefits of million miler status.
With negotiations being cancelled, with the company back in court, with mechanics under court order to perform and the FAA expressing heightened sensitivity, as with most things it all comes back to Patrick Swayze in Road House. It’ll get worse before it gets better.
According to the passenger the family was filming the flight attendant because they found her rude on the plane.
Apparently the mother in the family had fallen ill and sought direction on “properly dispos[ing] of her throw up” and the family claims that the flight attendant responded “oh please I’ve been dealing with you people for 30 years.” They also claim the flight attendant followed up on her threat with customs staff.
There are two things American Airlines believes affects premium passenger perception of service: flight attendants referring to them by name, and offering predeparture beverages.
American Airlines flight attendants are inconsistent about offering beverages prior to push back. And there’s no consequence if they don’t. If they don’t consider themselves to have time, they can skip it.
One flight, though, finally had a good reason not to offer them — and even to skip most inflight beverage service too.
American Airlines is the sole remaining US carrier serving Venezuela and there are few other airlines flying in and out of the country as well. As the nation has fallen apart, with mass shortages, rampant crime, and inflation over 5000%, American Airlines had found their Venezuela routes extremely profitable — because there was so little air service left.
With flight crews getting robbed by bandits airlines fly crews out of the country rather than overnighting, and try to refuel elsewhere as well.
American Airlines hosts a ‘state of the airline’ event for employees after its earnings calls. There senior management shares their vision for the company and employees can ask questions. In addition to those questions that are asked live, there are followup questions that get asked – and answered – in writing.
The airline has shared written responses to several employee questions, and some of those were interesting (to me).
Sixteen women headed out Thursday on American Airlines from Sacramento to a bachelorette party in Cabo San Lucas while first connecting in Phoenix.
As they were about to board their connecting flight they were stopped — the bride‘s mother appeared to be intoxicated. Her daughter excuses it because she was nervous flying for the first time “in over 20 years” which is why she “had a few alcoholic drinks before their first flight.”
As American took the first 14 of their 24 Boeing 737 MAX aircraft out of service following President Trump’s grounding, planes were left sitting in Barbados, Cancun, Boston, Orlando, St. Croix, Tampa, Santo Domingo, Port of Spain, Santo Domingo, Miami and Puerto Plata.
The first 36 MAX flight cancellations affected schedules of 5500 passengers. Roughly speaking we’ll be looking at perhaps twice that many flights on an average day.
In November American Airlines rolled out a schedule change — a plan to fly their Boeing 737 MAX to Brazil and to Bolivia swapping out Boeing 757s with lie flat business class for their new, least comfortable domestic aircraft. This was supposed to start in May.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
