Tag Archives for american airlines.
I absolutely love the international This is Ground bags, especially the tan business class bag and the first class bag.
The transcon bags don’t feel nearly as premium and differentiating transcon business and first class bags more is a miss. Nonetheless they’re perfectly fine, and of course they’re given out on flights that usually hover around six hours, not 10 or even 14. Meanwhile the premium economy bag is nice and functional.
American Airlines executives meet with employees for question and answer sessions called Crew News. This past week an American pilot asked CEO Doug Parker about technology to connect cabin crew with all the functions of the airline to fix problems like Delta flight attendants have.
Delta flight attendants have a new update tot heir device so that they can connect and chat with ramp tower, catering, cockpit, crew schedules, passenger service and other teams. They can directly get problems addressed.
American today could have been a real player in New York. Instead the world’s largest airline doesn’t seem to know what to do – or if they should do anything at all – with the nation’s most important air city.
They don’t serve New York JFK – Zurich. They don’t serve Frankfurt. Or Munich. Or Amsterdam. Or Tel Aviv. Or.. Denver. And they keep cutting markets.
British Airways and American announced today that BA would move to American’s terminal 8 in 2022. That’s not really news, since New York Governor Andrew Cuomo said this was part of the plan back in October. However we do get new details including a bus gate for the terminal. That’s miserable.
Some are surprised by BA’s willingness to walk away from that investment, but $65 million is peanuts amortized over four years in the context of the $1 billion annually they generate on the New York – London route.
Confronted with proof that American Airlines does, in fact, offer predeparture beverages up front a spokesperson says “Safety is our highest priority and we apologise to our customers for the disruption to their travel plans, we have rebooked them on alternative flights.”
I asked what was being done for customers and was told that everyone on the flight is being offered 15,000 miles. Of course that is separate from the compensation that passengers are entitled to under EU Regulation 261/2004.
There’s no Open Skies agreement between the U.S. and China. Instead a bilateral agreement lays out what route authorities can be doled out by respective governments. American Airlines dropped Chicago – Beijing and Chicago – Shanghai and Hawaiian Airlines dropped Honolulu – Beijing. American would like to keep their route authority from Chicago to China even while not using it. That would mean preventing any other U.S. airlines from adding China frequencies, which benefits American by avoiding competition for its Dallas and Los Angeles to Beijing and Shanghai service. So they asked the Department of Transportation to grant a ‘dormancy’ of their authority to keep the routes for a year without flying them. Normally they would lose the routes after 90 days. The odds that they’ll return to flying from Chicago to China are really,…
Rihanna reportedly turned down performing at the Superbowl for its half time show in solidarity with Colin Kaepernick’s protests during the national anthem.
You don’t need to take sides in that discussion, or have an opinion on Rihanna, to find it noteworthy that not only wasn’t she at the Superbowl she was flying during the Superbowl — and from the looks of things, on board an American Airlines Airbus A321T in first class.
I’m probably one of the most vocal and consistent critics of American Airlines. I thought I should explain why I still fly the airline — and generally choose to do so over other US domestic carriers.
I was supposed to fly home from Washington National to Charlotte to Austin yesterday afternoon. It looked to me like I would misconnect in Charlotte, and the later Charlotte – Austin flight was sold out. I started looking for alternatives.
This is a story of making bets, playing the odds, and leaning on the help from one of the best club agents in the system — whose tools to work with customers haven’t been taken away… yet.
American Airlines domestic flights equipped with ViaSat satellite internet will offer free access to Apple Music starting Friday. Apparently American is really just acquiring customers for Apple Music, selling you a three month free trial. Always remember you’re the product, not the customer.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
