american airlines

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At Least 200 American Airlines Regional Jets Will Get Seat Power This Year

by Gary Leff

american eagle plane
Jan 12 2019

Over the last couple of years American Airlines has been aggressively adding seat power and satellite internet to their fleet. They’ve made a strategic decision not to offer seat back video on demand the way that Delta does. Since customers need to use their own devices for entertainment, they need to power those devices.

And with the mainline fleet well underway for these modifications, the airline is now in the process of add seat power to two-cabin regional jets — Embraer ERJ-175s, Bombardier CR7s and CR9s.

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American Airlines Will Introduce Premium Economy Awards This Month

by Gary Leff

airline seat
Jan 11 2019

American Airlines should be close to introducing premium economy awards. They’ve retrofitted much of their widebody fleet of Boeing 777s, 787-9s, and now some 787-8s to offer a premium economy cabin. However they have not had an option to redeem premium economy seats for miles.

I expect to see premium economy awards introduced this month, at least that’s what’s been confirmed to me by two well-placed sources at American.

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American Taking Business Class Seats Out of 787-8s, Now They Don’t Know What to Do With the Aircraft

by Gary Leff

american plane
Jan 09 2019

When American ended Chicago – China service they freed up Boeing 787 aircraft and seemingly didn’t know what to do with them. They’re flying 787s now to Cancun and Anchorage.

Then they freed up even more 787-8 flying time. Since they removed business class seats from 787-8 aircraft, with the new configuration featuring only 20 seats up front, the plane no longer works for premium markets.

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American Airlines Ramp Worker Tries to Entertain a Baby, Winds Up Entertaining All Of Us

by Gary Leff

Dec 29 2018

ahmaul Allen works the ramp in Toronto for American Airlines. He’s been there for three years, but a passenger just made him famous.

On Sunday he saw a baby on a plane and tried to entertain her. A passenger caught the scene on video, posted it to Instagram, and it’s been shared to several social media sites since — and has been viewed a million times. Just keep watching and wait for it.

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Alaska Airlines Reveals Data on Where Members Redeem and How Much They Fly

by Gary Leff

alaska airlines plane
Dec 28 2018

Five years ago Alaska Airlines shared that 84% of redemptions were for flights on their own aircraft, that American Airlines was by and large the second biggest carrier members redeemed for travel on, and non-U.S. airlines accounted for just 3.5% of redemptions.

Alaska shares how much members flew, how many members are being added, and where redemptions took place in 2018. Great data for anyone interested in loyalty!

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American Airlines Executive Vice President: We Need Time to Get Better (5 Years Isn’t Enough)

by Gary Leff

Dec 27 2018

American Airlines has a weekly interview to give employees a better understanding of the reasons for decisions being made at the airline.

The company gives employees an opportunity to comment — and boy do they ever. One flight attendant who says that Delta’s onboard product and overall customer experience is better — even if American has newer planes — drew a response from Executive Vice President Elise Eberwein.

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American Airlines is Making a Big Mistake With its Boeing 767s

by Gary Leff

airline cabin
Dec 26 2018

Early in the year American Airlines CEO Doug Parker described his airline’s Boeing 767-300s as a poor customer experience.

It’s certainly true that business class on the plane — while fully flat with direct aisle access — is uncompetitive. It’s a narrow, uncomfortable seat that feels like a coffin. The Thompson Vantage seat is one that many airlines have used for their 767s, but United is putting their Polaris seat in their 767s (which is marginally better) and Delta is putting suites with doors in their 767-400s. But it’s better than what American offers on many routes, and offers more space in coach period.

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