american airlines

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American Airlines Used To Own A Hotel Chain. It’s Now Part Of Marriott And IHG

by Gary Leff

Feb 16 2024

Pan Am founded Intercontinental Hotels. After all there needed to be places for American consumers to stay in the far flung destinations they served, and as a tool of US foreign policy.

At one point United Airlines owned both Hilton and Westin hotels as part of their attempt at horizontal integration in travel under the Allegis brand. United wouldn’t just sell airline tickets, they’d market the full trip to consumers.

But I’d forgotten that American Airlines had a hotel chain.

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No Lights, No Food, No Recline: The 5 Hour American Airlines Flight Where Even The Toilets Were Shut Off

by Gary Leff

american plane
Feb 10 2024

American Airlines sent a redeye flight from Los Angeles to New York on February 2 without working electrical systems. There was only emergency lighting in the cabin. Flight attendants couldn’t prepare food in the galley of the cross country flight, and business and first class seats didn’t have power so could not recline. Toilets did not flush.

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No Service In First Class: American Airlines Flight Attendants Glued to Phones Amidst Service Slump

by Gary Leff

Feb 09 2024

United Airlines has been warning flight attendants not to have their face in their phones. It’s bad for customer service, and ostensibly cabin crew are there to be paying attention to safety not Candy Crush.

I have seen no such warning memos from American. I have, however, heard flight attendants talk to each other about performing the minimum required service because of contract negotiations that are dragging on.

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Another Family Sues American Airlines After Flight Attendant Videotapes Young Girl Using Lavatory

by Gary Leff

lavatory
Feb 07 2024

This flight attendant has been arrested and charged with taking video of five young girls on separate flights as they go to the lavatory. This was discovered after a 14 year old girl reported being asked to wait to use the lav, and then invited in where she found an iPhone taped to the toilet to watch her.

The 9 year old learned about the incident when FBI officers showed up at their home, since they’d found more content on the crewmember’s phone than just the one incident that was first reported. She wasn’t the youngest.

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Now That Pilots Get Upgraded To First Class Ahead of Passengers, Is Top Elite Status Worth It Anymore?

by Gary Leff

Feb 07 2024

Passengers express frustration as pilots receive upgrade priority over them, prompting a reassessment of the value of top-tier elite status versus the advantages of mid-tier benefits.

While there’s a tradeoff upgrading pilots versus passengers along a certain margin, that’s not the reason most elites are sitting in back most of the time – just a visible lightning rod. Still, re-evaluating loyalty and status makes sense.

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