Tag Archives for american.
American Airlines is already a lot stricter with same day confirmed changes than their competitors are.
Consistent with the American’s overall move to limit agent flexibility they’ve changed how reservations agents process same day standby.
There is no de jure change here, but a de facto change in what reservations agents will be able to do for customers. They’ll no longer be able to ignore other business rules when E inventory is available
American Airlines is offering premium economy from $994 roundtrip between San Francisco and Hong Kong. That’s an amazing fare for not coach. It’s also broadly available.
Jill Surdek, American’s Vice President – Flight Service, updated crew on several projects underway and on several tweaks to the airline’s onboard service.
American highlights a $3 billion investment in products and services. However poor service from the airline’s front line can undermine all the rest of the investment.
A great example of this comes from June 4th’s American Airlines flight AA192 from Hong Kong to Los Angeles. A business class passenger reportedly voluntarily offloaded himself because his experience with a flight attendant onboard prior to departure was so bad.
I was asked to participate in a panel for travel PR professionals later this week, along with a traditional newspaper and magazine editor, talking about best practices in pitching stories. How do you get attention and coverage? What do PR professionals do wrong, from our perspective?
And something set me off Monday morning with one pitch, so I thought I’d share it. The worst thing a brand can do is lie. But disingenuous framing can be almost as damaging.
Customers flew throughout 2017 for their elite benefits this year. They’ve been flying all this year on the promise of benefits they’d have for the remainder of the year (if a higher status) and next year. That’s why it’s terrible when a program takes away elite benefits during the program year.
American Airlines even sells elite status renewals. AAdvantage Gold, for instance, can sell for $699.
American Airlines flight AA1897 from San Antonion to Phoenix ran into strong storms over New Mexico. It was pummeled by hail.
The Airbus A319 with 130 passengers onboard had its nose cone smashed and windshield cracked. One of the pilots couldn’t see out. But they managed to get the plane on the ground safely in El Paso last night.
An American Airlines employee drove a company van off a fourth floor parking garage at the Miami airport on Friday morning.
The 59 year old man landed the van on the concrete below upside down, but wasn’t seriously injured. He was wearing his seat belt.
American Airlines doesn’t have a policy against coach passengers using the first class lavatory on domestic flights or flights departing the U.S. But they should.
Here’s the right way to think about whether passengers should use the lavatory in their ticketed cabin.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
