Tag Archives for award.
What would you say if I told you that you could negotiate the price of a lap infant’s ticket on your next award? That if you don’t like the first fare you’re quoted just ask for a lower one?
If you book an award stay and your flight diverts on the way to your vacation, and you can’t check in as scheduled, call your mortgage broker for a second or third lien on your house – quick!
Hyatt, like Marriott, charges you cash in an undisclosed amount (rather than points) if you have to cancel an award trip inside of the cancellation deadline for your stay.
We’ve had thousands of successfully booked awards. Things aren’t as easy as when I started. I once helped a family of 7 fly together non-stop roundtrip in Lufthansa first class. Getting started booking awards during the Great Recession with airline premium cabins empty and award space plentiful made it seem like this would always be easy.
Now it’s harder work, and there are more tradeoffs. Sometimes all we can offer are connections and a passenger will only fly non-stop. My job is to explain the tradeoffs and help a client make an informed decision. And my job is also to know when I can’t (or am not comfortable) helping someone and be straight with them about it up front.
One of the 10 best deals in all of travel is using Etihad Guest miles to fly business class on Royal Air Maroc.
You can transfer American Express, Citibank, and Capital One miles to Etihad and then Etihad charges just 44,000 miles each way for any trip on Royal Air Marco that is over 2000 miles.
A reader contacted me several weeks ago about a fairly traumatic situation. She had booked an award stay over the phone at the Andaz Papagayo in Costa Rica for the end of December. She made the reservation by phone nearly a year in advance. Then in May she figured out she couldn’t make the trip work, so she cancelled the booking. A month later she discovered a $7000 charge on her credit card from the property.
While we think of most award reservations as fully cancellable, in fact awards usually carry the same cancel rules as paid rates. So if standard paid rates at a property come with a 60 day cancellation policy, not uncommon for remote resorts during peak season, award stays may also. I do not recall ever seeing an award stay that wasn’t cancellable at all booked 11 months in advance.
Historically awards between the US and New Zealand have been one of the toughest things to book. Years ago Air New Zealand used to open up business class awards 60 days prior to flight. Then they stopped. With a couple of brief exceptions there really hasn’t been meaningful Air New Zealand business class award space in years.
Knowing how to find the old system makes award search much more convenient, even as American pushes customers into the process for the new and incomplete award search tool.
It’s unclear how long American will run two systems in parallel. However for now it’s a good idea to make sure you’re seeing results from both systems because otherwise you may pay more miles than necessary for your awards.
West Coast – Europe award travel is tough, getting premium cabin to Europe on American Airlines (and thus not paying surcharges) is tougher still. This is definitely worth taking ‘AAdvantage’ of. And if you have a stash of Etihad Guest miles, ring up about your preferred itinerary to see if they can book for 50,000 miles each way in business (vs. 57,500 from American) or 62,500 in first.
However if there was any doubt that American’s married segment award availability logic was in play for premium cabin awards now (and with ensuing negative consequences for making changes to awards) this should illustrate the extension beyond coach — and is a part of dynamic availability if not pricing.
Right now there are better Delta credit card bonus offers than we’ve ever seen, and it’s important to put them in context — and work through the best way to use these miles. Reader John challenges me to lay out the positives of SkyMiles as well.
British Airways announced they’d be devaluing their award chart for partner flights with one month’s notice, but refused to tell customers what the new chart would look like. It wasn’t hard to sort out, to a close approximation what the new pricing would be — since it was already loaded into agents’ computers. The final numbers for what flights on partners other than Iberia and Aer Lingus (which are owned by the same company as British Airways) are close to what was expected, but there are some divergences. British Airways used to price premium economy, business, and first class as multiples of coach award prices. That no longer holds exactly. BA charges based on distance of each flight. If you are connecting, then each segment is priced separately based on its distance. Here’s the new…
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
