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How Travel Portals Fail: The Brutal Truth Of Botched Reservations, Lost Refunds, And Endless Holds

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Feb 18 2025

Bilt Rewards Vice President Richard Kerr wrote up an in-depth explanation of travel portals. Bilt uses Expedia for members who want to redeem their points at 1.25 cents apiece towards paid travel, whether it’s hotel or airfare or other bookings.

American Express, Chase, Citi, and others have travel portals and it’s common to use a third-party ‘white label’ service like this.

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Inside Bilt’s Disruptive Play: CEO Ankur Jain Details Tailored Credit Models, 250K Point Rewards & 5–10% Cost Savings For Partners

Feb 16 2025

What Bilt has done is found a way to solve the distribution problem. Card companies pay airlines billions of dollars for help finding customers. Bilt spun up from scratch, created a brand and pipeline for finding customers that partners are interested in reaching. They want to earn Bilt’s points and benefits. And that is worth billions of dollars.

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