Tag Archives for crew rest.
A United Airlines passenger’s complaint is getting a lot of attention after she and her fiancé booked business class seats from London Heathrow to Chicago, only to find that the airline bumped the fiancé to coach in favor of an employee.
Normally when passengers don’t receive their meals it’s because of a catering issue. And it’s limited to a few passengers. Maybe they didn’t get their special meal choice, or their first choice wasn’t loaded. If it’s United Airlines, maybe they just ran out of food. But British Airways flight 56 on July 20 may have had the most surprising reason I’ve seen for passengers not to get fed on a long haul flight: the crew rest seats were broken. What does that have to do with feeding passengers, especially since it doesn’t appear that there was trouble catering the aircraft? Crew on an 11 hour flight get rest breaks. Normally on a widebody aircraft they get time in the crew rest area. But if those seats are unavailable they’ll assign business class seats for this…
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
