Tag Archives for delta air lines.
Delta Air Lines is moving from ‘branded boarding’ to having 8 boarding zones starting May 1, although things are even more complicated than that because there are still groups that are called to board before and in the middle of those zones.
This is supposed to streamline boarding and be better for customers by… copying American and United, and copying Delta itself from 2017.
Delta Air Lines has been misleading customers by inappropriately leveraging U.S. State Department advice to aggressively sell domestic trip cancellation insurance, highlighting a significant ethical and consumer protection issue.
Delta Sky Clubs in Minneapolis are offering 50% off on premium drinks through May 31, providing exceptional value for SkyMiles redemptions and making luxury drinks more accessible to travelers.
IdeaWorks’ latest survey on U.S. airline award availability uncovers a widespread devaluation of airline miles since 2019, except for American Airlines, which has seen an increase in mile value, highlighting changes in award travel costs and the influence of credit card partnerships on mileage accrual and redemption.
In the hidden war of tit-for-tat inside the Delta Air Lines Sky Club, Delta raises prices and then customers try to get their money’s worth. Delta responds by enforcing its rules against passengers taking food from the club, but that only encourages the practice further.
Delta Air Lines was reportedly forced to pay out $1,500 per passenger when their Los Angeles to Tokyo Haneda flight was overbooked by 42 passengers. That’s $63,000.
Eleven years ago Delta Air Lines prepared to move to a revenue-based frequent flyer program and other airlines took notice.
American Airlines executives used to say that Delta management was who they admired most. The truth is that this was true across the industry. Everyone just assumed Delta was smarter than they were. If Delta did it, it must be the right thing to do. A decade later consultants are still selling it to… everyone.
A Delta Air Lines passenger bound for Austin was arrested as a stowaway after being caught while the plane was taxiing out to takeoff from Salt Lake City International Airport.
Wicliff Yves Fleurizard was trying to get home from a snowboarding trip to Park City, Utah. On Saturday he tried using a Southwest Airlines buddy pass but flights were full. So he changed his approach for Sunday.
Delta Air Lines is planning new flight attendant and ground services uniforms, which should be revealed in the coming days. Pilots will eventually receive a new uniform as well. Some of the concepts have already leaked that we’ll begin to see inflight.
A Delta Air Lines passenger was kicked off a flight prior to departure for vaping. She was doing it right out in the open, in full view of passengers and crew. And from her interactions when confronted, she doesn’t sound sober either. Video of the incident was viewed over 17 million times in the first day that it was posted online.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
