Tag Archives for delta air lines.
Delta is changing how elite status is earned, eliminating the use of three metrics (dollars, qualifying miles, and segments) to focus on only a single metric (dollars) while allowing some activities other than flying to count towards those dollars. And they’re restricting credit card access to their Sky Clubs – limiting the number of cardmember visits, and not allowing visits when traveling on a basic economy fare.
A passenger on board Delta’s flight 316 from Atlanta to Seattle on Friday attacked the first class snack basket, hit a flight attendant and tried to open the aircraft door (which at pressurized altitude he naturally could not do). The man was restrained and cuffed, and the flight continued its journey to the Emerald City.
Is this a clue about the direction it’s changing? I’m told that the effort is internally called Project Orion, that nondisclosure agreements were signed (and so we’re hearing fewer leaks than normal), and that the way status is earned will be changing – but details are not yet fully clear.
Friday night’s Delta Air Lines flight 157 from Accra, Ghana to New York JFK diverted to Praia da Vitória, on Terceira Island, in the Azores reportedly because of oxygen levels.
Traditionally airport lounges have offered snacks, but you’re not supposed to take food with you for the flight. That’s to limit costs. Hotels with club lounges frequently have drinks, but many make a point not to offer bottled water – knowing that their beverage costs would skyrocket.
Without to go containers, though, passengers and hotel guests get creative. Where there’s free food, some people are going to go wild.
Tom Brady promoted Sam Bankman-Fried’s defunct crypto exchange FTX, which stole customer money, as being “the most trusted.” Now Delta Air Lines has entered into a multi-year endorsement deal with the disgraced athlete.
Delta Air Lines reservations agents are reportedly receiving training on upcoming changes to the SkyMiles program, slated for September 14.
Delta Air Lines flight 194 form Atlanta to Barcelona turned around Friday night after a passenger let loose diarrhea throughout the aircraft. The Airbus A350 was two hours into its flight to Spain when a pilot told air traffic control about a “biohazard issue” that necessitated an immediate u-turn.
The flight was over Virginia when the airline told the pilots to turn back. Passengers returned to Atlanta and waited while Delta cleaned the aircraft and found a new crew.
A Delta Air Lines passenger tracked down the noise cancelling headphones he left on a flight at an employee’s house. The airline says the employee is no longer working for them. Mat Krantz left the headphones behind when he got off of a flight from Atlanta to Raleigh. He realized right away that they were still on board as soon as he’d exited the jet bridge, but he wasn’t allowed back on board to retrieve them. He filed a report with the airline and airport, and he tracked the headphones with the help of an Apple AirTag which was attached to the headphones’ case. The man expected the headphones to turn up at lost and found, but the next day they showed at… “a random home in Raleigh.” His wife talked him out of going…
In the face of overcrowding of Delta’s Sky Club lounges, last year the airline limited lounge access to within 3 hours of departure. Then they made several more changes. But These measures haven’t been enough.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
