Tag Archives for delta air lines.
New York weather disruptions eased and competitors recovered, but Delta kept cancelling flights anyway—because it still couldn’t cover crews even after the storm was over.
A Delta flight attendant noticed a toddler “needed a job,” so she put her to work. Minutes later, the pint-sized helper was marching down the aisle with a trash bag, politely asking passengers, “Trash, please” — and the whole cabin played along.
Delta president Glen Hauenstein—widely seen as the architect of the airline’s premium push, pricing discipline, and SkyMiles economics—will step down at the end of February. Network chief Joe Esposito is being elevated to EVP and Chief Commercial Officer, inheriting the commercial machine Hauenstein built.
Photos from Delta’s Sky Club in Atlanta Terminal F show a coffee dispenser/thermal server so grimy that “skip the coffee” feels like rational advice. Even if it’s just insulation foam in a non-food-contact cavity, it shouldn’t look like this in active service—and if seals fail, contamination risk gets real fast.
A Delta passenger boarded his Las Vegas flight handing out $100 bills and Ghirardelli candy to the crew — all while filming himself for social media. The internet loved the generosity but hated the performance, and this raises a better question: how should you actually thank flight attendants without crossing lines or creating ethics problems?
George Santos, the former New York congressman whose fraud case left him owing hundreds of thousands of dollars, bragged on social media about refusing a $900 Delta offer to give up his seat on an oversold shuttle flight.
Delta used to be the airline you picked when you were willing to give up miles value for a better inflight experience and rock-solid reliability. Now cabins, wifi, lounges and even upgrades have been cut back enough that United’s hard product and elite treatment often look better by comparison.
Delta isn’t raising SkyMiles status requirements for 2026, but it is reshuffling the Choice Benefits that Platinum and Diamond members can select. Three options improve, while the American Express statement credit quietly drops in value — a detail Delta doesn’t call out in its announcement.
Delta has removed the second barcode from its printed boarding passes, a change agents often describe as ‘ink-saving’ but which Delta says also improves compatibility with airport scanners. Both explanations are true — the legacy 1-D code caused read errors, and dropping it also cuts print costs at scale.
Delta’s returning Los Angeles–Hong Kong route is showing unusually generous award space, with more than nine Delta One seats available on nearly every flight this summer from just 93,500 miles for Amex cardholders. It’s one of the best opportunities in years to redeem SkyMiles for long-haul business class to Asia.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
