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The Delta Sky Club Red “Line Skipping Pass”

by Gary Leff

Sep 18 2022

Just because you can finally make it inside the club, doesn’t mean you’re able to stay. You may need help with a reservation. On Friday afternoon Delta didn’t have any staff to assist with reservations in their main New York JFK club.

That means guests had to leave the club to go into the terminal looking for help with a reservation, such as changing a flight in the event of a delay or cancellation. And I learned something new about the Delta Sky Club lines. There’s a way to skip the velvet rope.

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Delta Runs A Dance-Off For An Upgrade

by Gary Leff

Sep 10 2022

For twenty years I’ve been writing that every article on how to get an upgrade is wrong. There’s no secret phrase like ‘revenue management’. And ‘dressing nicely’ doesn’t usually matter because upgrades with most airlines are based on an algorithm – that may take into account (for instance) your frequent flyer status and the fare you paid.

Then a Delta Air Lines gate agent goes and does this: holds a “dance off” at the gate for an upgrade. And I start to wonder whether everything I’ve ever written about upgrades is wrong?

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6 Reasons Delta Flight Attendants Should Reject A Union

by Gary Leff

Aug 15 2022

The Association of Flight Attendants – Communications Workers of America (AFA-CWA) is trying to organize flight attendants at Delta. They are promising more money, less work and a pony. It costs them nothing to make promises, which are almost certainly not true. In reality, Delta’s cabin crew will pay for union representation, they won’t make as much money as they will under Delta’s unique model in the industry, and their work lives will be worse.

Every Delta flight attendant should ask, are cabin crew represented by AFA-CWA actually happier and better off at the myriad of airlines where the union represents them now – like United Airlines, Spirit, Frontier, and Mesa?

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Delta Flight Attendants May Unionize Even Though Unionized Crew Are Deeply Unhappy Elsewhere

by Gary Leff

Aug 03 2022

Airlines are one of the most heavily unionized industries in the country. That works out well for customers and investors at Southwest, but less well at other airlines. Delta, the other historically strong performer, is mostly non-union. Their largest unionized work group is their pilots. Delta’s dispatchers are also unionized.

The biggest flight attendants union is working hard to change that – even as they publish data that 97% of flight attendants they represent at United are deeply unhappy.

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Scary: Delta Flight To Ghana Risked Running Out Of Fuel Over The Atlantic, Returned To New York

by Gary Leff

Jul 27 2022

On Monday July 25 Delta flight 9923 from New York JFK to Accra, Ghana headed out over the Atlantic and then diverted back due to fuel issues. The flight had already been delayed from the day before, reportedly due to a sick pilot, and was operated as a special extra section.

However the second attempt at the flight took a turn for the worse. A couple of hours out over the Atlantic the captain announced that the Boeing 767 had a fuel issue, and that they would have to return to New York. Emergency crews met the plane on arrival.

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Flying Delta Economy: “I’ve Seen Dog Food Look More Appetizing”

by Gary Leff

Jul 22 2022

The summer before the global pandemic, Delta Air Lines revamped its long haul economy product. In a sign that they had forgotten they were an airline they introduced amenity kits, welcome drinks and hot towels, and course-based dining in economy class.

To show just how different of an airline Delta is now, compare course-based dining in economy with this.

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