Tag Archives for delta air lines.
Delta Air Lines flight 1730 from Los Angeles to Atlanta diverted to Oklahoma City in the wee hours of Saturday morning after a passenger on board is reported to have tried to open the aircraft’s forward boarding door.
Passengers report that the individual made an announcement that everyone “needed to be close to [their] oxygen masks.” The crew “called all the ‘strong men’ to the front of the plane to restrain” the man.
CBS This Morning Saturday co-host Dana Jacobson happened to be on board Delta flight DL1131 from Los Angeles to New York JFK on Thursday when the Boeing 757 was forced to divert to Detroit due to a raucous passenger reportedly drinking their own alcohol. She live-tweeted the experience, from people coming on board to the whole plane being offloaded, and captured video of the passenger being removed on a stretcher.
As the passenger is being taken off the plane she yells, “Did I get physical with anybody on the flight?” as though that would be the only justification for taking her off. Apparently she wanted the crew and law enforcement to wait for their drunk passenger to actually do harm before reacting to the situation.
Passengers from Delta flight 1223 from Atlanta to Jacksonville, Florida were held on their plane in Jacksonville for 3 hours in the middle of the night after landing, and then questioned for over an hour after that, after the FAA received a bomb threat.
Delta flight 386 from Los Angeles to Nashville diverted to Albuquerque when a passenger started banging on the cockpit door, screaming “stop the plane!”
A crewmember, Christopher Williams, wrestled the man and zip-tied his hands. Not all heroes wear ‘passport purple’ but this one does.
Delta CEO Ed Bastian spoke at the Alliance Bernstein 37th Annual Strategic Decisions Conference on Thursday, trumpeting the turnaround for his airline – they’re going to be profitable in June and expect to make money for the second half of 2021.
He dropped several interesting tidbits along the way about their American Express card partnership, blocked middle seats, and Delta’s strategy going forward.
At the Wolfe Research conference yesterday Glen Hauenstein remarked that Delta had 53 Sky Clubs open pre-pandemic and will have 53 open in June. There’s an emphasis on premium product coming out of the recent challenging period. Delta believes that by offering customers more they can get customers to spend more on premium products which are “higher margin.”
But what if they’re achieving that margin by claiming to offer a premium product, but they’re really offering something you can buy at 7-11?
American Airlines refers to its premium long haul and cross country product as ‘Flagship’ and even calls its business class lounges Flagship. Delta used the term Flagship in releases – in its ordinary sense of the term, describing something as being premier – when talking about its Atlanta Sky Club, its business class suite, and its Airbus A350. American sued. The case has settled on the eve of trial.
Presenting at the Wolfe Research conference on Tuesday, Delta Air Lines President Glen Hauenstein shared that traveler confidence is up because “people booking further out” than before. Instead of just making a last minute flight reservation, they’re willing to plan ahead, confident in the direction of the global pandemic.
People are buying more premium seats than they used to, they’re promising to change policies if necessary to ensure as many people have status going forward as did in 2019, and they plan to keep investing in club lounges because their clubs sell credit cards.
Big business used to be viewed as the enemy of the left, but now aren’t they its vanguard? Or does that just mean the ideas have been co-opted and are no longer cool? And now that Delta Air Lines offers diversity training as a benefit to elite frequent flyers, doesn’t that mean by definition that it’s all become passé?
A Delta Diamond Medallion shares event Delta is holding for elite frequent flyers next week where airline CEO Ed Bastian will host a discussion on the importance of and advancing diversity, equity and inclusion
Delta announced that all new employees will have to be vaccinated against Covid-19, but isn’t saying there will be any requirement for current employees to get a shot.
They suggest this is a great way to protect their already-high level of vaccination within the workforce and to protect customers, but they also make an odd claim about herd immunity in the process.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
