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Tag Archives for delta.

Customer Influence

hertz
Feb 23 2005

Keith Alexander, whose Washington Post columns I generally quite like, this week reviews the recent history of customer activism and their successes in changing the policies of travel providers. Last week, numerous complaints prompted Hertz to back off a plan to introduce a $2.50 reservation fee on all of its vehicle rentals in the United States. …Hertz acted on the reservation fee after several large clients organized an e-mail campaign and other regular customers posted a “boycott Hertz” message on FlyerTalk.com, a popular Internet message board made up of some of the nation’s most frequent — and influential — travelers. …In 2002, Delta’s frequent fliers were outraged when the airline reduced mileage awards on steeply discounted tickets. They created a Web site called SaveSkyMiles.com and raised money to send a truck-mounted billboard protesting the change…

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Tidbits from Joe Sharkey

airplane
Feb 16 2005

Yesterday’s Joe Sharkey column in the New York Times contained a couple of interesting tidbits. First, according to an American Express survey[M]ore than a third [of respondents] believe it is either “somewhat” or “quite” common for business travelers to submit expense accounts with “one or more completely false or bogus charges.” This does not surprise me in the least. Taxicab receipts are usually provided blank to travelers. Other receipts are easy to fudge. And travelers find it easy to justify ‘a little extra’ in their expense report as compensation for long days and time away from home. When oversight is poor, and there’s the expectation of insufficient scrutiny, even the best and most honest travelers may fudge. I see it every day. (One small part of my job is making sure it doesn’t happen where…

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American Express Transfer Bonus to Delta, with a Kicker

delta-airline-plane
Jan 16 2005

Delta is offering a 10-15% bonus on transfers from American Express Membership Rewards through February 28, plus complimentary Crown Room Club membership with large transfers. Registration is required. Membership Rewards Points Transferred SkyMiles Bonus Crown Room Membership 50,000 to 199,000 10% Not applicable Between 200,000 and 399,000 15% 6-month membership 400,000 or more 15% 12-month membership

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Bonus miles for filing taxes

delta-airline-plane
Dec 30 2004

American Express OnlineTax is offering 1000 Delta miles for using their online tax filing service from January 1 to April 15. $34.95 buys filing of your federal and state returns, which is somewhat higher than other online services I’ve seen and likely higher than the after-rebate price of some software packages.

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Are Delta’s Frequent Flyer Changes Their Death Knell?

delta-airline-plane
Dec 24 2004

Joel Widzer (whose book I reviewed over the summer) doesn’t like the changes to the Delta Skymiles program that I reported on last week. He sees Delta as [c]aving to the protests of its stingiest customers and believes that the changes will “accelerat[e] Delta’s path toward bankruptcy.” I usually start by giving an airline, or any company, the benefit of the doubt – concluding that they know a lot more about their business than I do as a simple armchair observer. Certainly they have more data at their disposal and knowledge of their specific circumstances. It’s hard to do that in the case of a company on the verge of bankruptcy with losses in the 10 figures. But I could have made that same negative assumption about Delta before the announced changes so the simple…

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Delta American Express Bonus Offers

delta-airline-plane
Dec 17 2004

The Delta Amex is offering a 20.05% bonus on purchases in January, up to 10,000 bonus miles. Registration required. You can also earn triple miles for Delta purchases of $265 or more from February 15 to March 15, 2005. Registration required. These bonuses are in addition to double miles on retail purchases in February and the “always double miles” offered on certain purchases. Hat tip to Free Frequent Flyer Miles.

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Save Skymiles: Total Victory

delta-airline-plane
Dec 15 2004

The latest NotiFlyer brings news of total victory for the Save Skymiles movement. The threshold for Platinum Medallion qualification reduces from 100,000 miles to 75,000 miles – in line with partners Continental and Northwest. All discount fares will earn a full qualifying mile for each mile flown. First and business class as well as Y, B, and M coach fares will earn 1.5 qualifying miles per mile flown. The minimum miles per segment will be reduced from 750 to 500. Full information on the changes, which go into effect January 1, can be found here.I’m really glad to see all fares earning a full qualifying mile per mile flown. That’s good business and it’s a much simpler system than the craziness that had been spreading across some parts of the airline industry. My one concern…

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10,000 Delta Miles Free

delta-airline-plane
Dec 09 2004

The easiest Delta miles ever. Just play the Delta Dash to the Gate game for up to 10,000 miles. It’s a multiple choice game with obvious answers. You’re almost certain to earn the full mileage since (a) the questions are easy and (b) if you don’t earn the points they give you a chance to play the game again for a better score until you do. At first I was skeptical about the offer, but the website is an actual Delta site and it’s quite professionally done. Seems too easy to work. But it should. Update: I’ve already received a confirmation email after playing the game, verifying that I’ll be receiving 10,000 miles. The terms and conditions say the following two useful things: All SkyMiles members worldwide are eligible for this promotion. …Miles will appear…

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