Tag Archives for marriott.
She thought Marriott’s check-in emails meant her room was waiting. Instead, she arrived to find locked doors, construction crews, and no one answering the phone. Ultimate Reservation Guarantee denied.
A Marriott Courtyard in Iowa had to be evacuated after a guest suffered a “bad reaction to cocaine,” stripped naked, and ran through the halls spraying fire extinguishers. Police say the man smeared blood across walls, doors, and windows before being restrained and charged with multiple felonies.
A Marriott Fairfield Inn in Plano, Texas, was caught charging guests a fake “city fee” for parking they never used. One reader exposed the scheme — and made them stop.
This Marriott is reportedly hiding parking charges as mandatory “City Fees” — even for guests without cars. It’s not the first hotel I’ve heard of doing this.
Just because you make a reservation for an MGM resort through Marriott, doesn’t mean you have a reservation at the MGM resort.
A guest at the TownePlace Suites Colorado Springs Garden of the Gods found the windows open to their room when they checked it. They suspected it was to air out a bad odor. The smell didn’t go away.
American Express is offering an initial bonus of 125,000 points after spending $8,000 within 6 months of cardmembership for the Marriott Bonvoy Business® American Express® Card. This is a nice improvement of a 100,000 point offer, and you have a full six months to meet the required spend.
The General Manager of “an extended stay Marriott property” that they don’t want to name went looking online for guest advice on making their property more attractive. In the process of soliciting guest input, they reveal some fascinating takes.
This week I took a few American Airlines flights in first class, including on back-to-back days. That’s not unusual, except I pre-ordered meals and had forgotten I’d done so for day one when I pre-ordered day two.
Marriott revealed several weeks ago that they were turning elite member upgrades over to artificial intelligence. This was designed to reduce the time hotels spend on the task, to save salary costs.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
