Tag Archives for marriott.
A guest is suing the St. Regis Bal Harbour in Miami claiming an employee used his master key to access her room while she was naked in the shower — and stood there, watching, for several minutes.
Another Marriott hotel has surfaced ignoring elite member breakfast benefits.
Now Marriott Bonvoy even promises less to its members for what rooms they’ll get as an upgrade, based on a change to the program’s terms and conditions. Although honestly the rules change simply reflects what I’d understood to always be the case.
This property has a club lounge, honors elite breakfast there, and refuses restaurant breakfast as outlined by the Marriott Bonvoy terms.
A guest was at Marriott’s AC Veracruz hotel in Mexico when the bathroom sink in his room collapsed – causing, he says, a muscle tear and hernia. This happened in February and he still can’t get a response from the hotel or from Marriott over the incident.
Marriott is acquiring CitizenM hotels, which I think of as a better Moxy, for a cost of $355 million. CitizenM has a free status match program.
One guest tweeted a photo of the breakfast coupon at the Courtyard By Marriott Halifax Downtown where the pre-printed US$10 has ‘US’ blacked out, and the property would only honor 10 Canadian dollars (US$7.21) a 29% devaluation.
Marriott’s Courtyard by the Venice airport blocks guests from turning the air conditioning down even to 73 degrees, and charges US$5.47 (5 euros) for a second room key. It’s a deposit that they promise to refund to you when you return the room key at checkout.
An internal document outlines that name changes on award stays are not to be handled directly by properties especially within 48 hours of check-in. If a property is asked to change the name on a paid reservation, they should remove the loyalty number and require payment details from the new guest.
With today’s announcement dubbed “If It’s Yellow Let It Mellow, If It’s Brown Flush It Down” the global hotel giant will encourage guests to flush in-room toilets less frequently.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
