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Marriott Guest Finds Lewd Scribble On Bulk Toiletries—Front Desk Shrugs: ‘I Saw It’

Mar 20 2025

A guest at Marriott’s Courtyard Battle Creek in Michigan discovered a lewd drawing on the wall-mounted toiletries that was presumably left by a previous guest.

Housekeeping either doesn’t clean and refill the bottles, or saw it and didn’t care enough to change them out when turning the room. Since the guest reports that showing a photo to the front desk elicited a shrug, either option seems equally likely.

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Marriott Took This Guest’s Booking—But The Hotel Was Shut Down, Parking Lot Empty, And Phones Disconnected

Mar 15 2025

The guest reports that hotel’s direct phone number was disconnected. After about ten minutes, someone emerged from the open front door stating that the hotel was closed and that canceling the reservation—even late—would incur no charge. How could it possibly incur a charge? Eventually they found a room at a Residence Inn in Port Arthur, stuck with a rate of $300 per night.

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Spouse Checking In With Your Marriott Account? ‘We WILL Report You’—Expect To Lose Points, Face A Ban

Mar 09 2025

A Marriott employee recently warned on social media that Bonvoy has been pushing hotels to report guests who try to share loyalty accounts. If your spouse is staying under your account to use your benefits, and let you earn the points, this could get you audited.

However, he adds not to be a jerk to the front desk – the reservation might not be honored, but they probably won’t waste their time reporting you.

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Forget Marriott And Hilton—Hyatt And An Unexpected Challenger Are Winning Hotel Loyalty

hotel room
Mar 02 2025

The ‘number of members’ is really just ‘records in the database.’ The more rooms you have, the more people are booking them, the more sign up for a program usually just to avoid paying extra. A large marketing file is valuable! But it says little about the value of the program. Far more interesting is which programs outperform the size of the chain.

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