One guest tweeted a photo of the breakfast coupon at the Courtyard By Marriott Halifax Downtown where the pre-printed US$10 has ‘US’ blacked out, and the property would only honor 10 Canadian dollars (US$7.21) a 29% devaluation.
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This Marriott Charges $5 Extra For A Room Key, Won’t Let You Cool The Room Below 73.4, And Refuses To Upgrade You
Marriott’s Courtyard by the Venice airport blocks guests from turning the air conditioning down even to 73 degrees, and charges US$5.47 (5 euros) for a second room key. It’s a deposit that they promise to refund to you when you return the room key at checkout.
Internal Marriott Memo: Name Changes On Reservations Now Flagged As Fraud, May Lead To Account Lockout Or Ban
An internal document outlines that name changes on award stays are not to be handled directly by properties especially within 48 hours of check-in. If a property is asked to change the name on a paid reservation, they should remove the loyalty number and require payment details from the new guest.
Marriott Launches ‘If It’s Yellow Let It Mellow’—Guests Earn Points For Skipping Flushes
With today’s announcement dubbed “If It’s Yellow Let It Mellow, If It’s Brown Flush It Down” the global hotel giant will encourage guests to flush in-room toilets less frequently.
Hilton And Hyatt Don’t Add Resort Fees to Free Nights — Marriott Lets Hotels Do It, Even Though They Can Ban The Practice
When Marriott took over Starwood and then launched the Bonvoy program, they told owners that the economics would work out better for them. Part of how they did it is by forcing these scam charges on their customers. Yet their owner contracts explicitly allow Marriott to halt these fees.
Marriott Guest Finds Lewd Scribble On Bulk Toiletries—Front Desk Shrugs: ‘I Saw It’
A guest at Marriott’s Courtyard Battle Creek in Michigan discovered a lewd drawing on the wall-mounted toiletries that was presumably left by a previous guest.
Housekeeping either doesn’t clean and refill the bottles, or saw it and didn’t care enough to change them out when turning the room. Since the guest reports that showing a photo to the front desk elicited a shrug, either option seems equally likely.
Filthy Ice Machines, Broken Showers—This Marriott Buys 9s And 10s On Guest Surveys While Hotel Falls Apart
The hotel incentivizes giving 9s and 10s. A hotel that actually wants to be better would incentivize providing constructive feedback. Here they incentivize helping them skirt Marriott brand standards. That’s the most franchised Marriott thing ever.
Marriott Took This Guest’s Booking—But The Hotel Was Shut Down, Parking Lot Empty, And Phones Disconnected
The guest reports that hotel’s direct phone number was disconnected. After about ten minutes, someone emerged from the open front door stating that the hotel was closed and that canceling the reservation—even late—would incur no charge. How could it possibly incur a charge? Eventually they found a room at a Residence Inn in Port Arthur, stuck with a rate of $300 per night.
Spouse Checking In With Your Marriott Account? ‘We WILL Report You’—Expect To Lose Points, Face A Ban
A Marriott employee recently warned on social media that Bonvoy has been pushing hotels to report guests who try to share loyalty accounts. If your spouse is staying under your account to use your benefits, and let you earn the points, this could get you audited.
However, he adds not to be a jerk to the front desk – the reservation might not be honored, but they probably won’t waste their time reporting you.
Forget Marriott And Hilton—Hyatt And An Unexpected Challenger Are Winning Hotel Loyalty
The ‘number of members’ is really just ‘records in the database.’ The more rooms you have, the more people are booking them, the more sign up for a program usually just to avoid paying extra. A large marketing file is valuable! But it says little about the value of the program. Far more interesting is which programs outperform the size of the chain.