Tag Archives for mileageplus.
United Airlines shopped the MileagePlus loyalty program around to lenders to raise cash, and they had to present a lot of internal data as part of the process. Now that the transaction is moving forward, they’ve had to make this data public.
Here’s how the $5 billion loan is going to work, and some facts about the program they hadn’t previously revealed.
Redeeming airline miles or hotel points for retail products is almost never going to be a good deal. The loyalty program has to actually buy the item, perhaps they’re getting a modest deal compared to street prices but there’s usually a third party managing the process for them too that takes a cut. There’s not going to be any leverage redeeming miles this way.
United has made a change to elite qualification, making status harder to earn, and they’re putting the change into effect in the middle of this year. Travel on partner airlines won’t count as much towards earning MileagePlus premier levels – the amount of qualifying dollars you can earn will be capped.
I’ve cancelled American AAdvantage award tickets and Delta SkyMiles tickets for travel in the next month and neither program charged their usual mileage redeposit fee. These fee waivers are normally in place for top tier elite frequent flyers, but where a ‘no change fee’ fee waiver applies to travel, the redeposit fee for mileage tickets has been waived as well.
Not so with United, although that finally seems to have changed.
United’s new PointsPlus upgrade program – which replaces regional and global confirmed upgrade certificates – is scheduled to launch on Wednesday.
Overnight on Tuesday nights the ability to confirm upgrades with existing regional and global certificates will be frozen in preparation for this launch. Then upgrades should re-open on Wednesday with a bank of points replacing existing upgrade certificates, and the ability to use those points in a more granular manner.
United Airlines has just announced that MileagePlus miles no longer expire.
MileagePlus has also eliminated award charts. The two changes viewed together redistribute United’s spending from frequent customers to infrequent ones.
With the closure of Pakistani airspace, United suspended its India flying. They extended cancellation through late October right before the airspace re-opened. United added India flights back into their schedule. It doesn’t surprise me to see certain flights lightly booked.
As a result they’re using the mileage program to unload seats at a discount. United is running a flash sale – today only – with 50% off awards to Mumbai.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
