spirit airlines

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With Airline In Meltdown, Spirit Tells Employees To Hide From Passengers For Safety

by Gary Leff on August 2, 2021

Aug 02 2021

Spirit Airlines cancelled over a third of its flights on Monday, after having cancelled a similar (though slightly larger) number on Sunday. All day I’ve been hearing about passenger revolts, especially in San Juan, Puerto Rico but also in places like Philadelphia.

In some cases employees… just left. What we’re finding out now is that they may have done this for their safety, to protect them from rioting passengers. And it even appears the airline may have advised them to get out of uniform so they couldn’t be attacked by stranded customers.

How Passengers Sneak Luggage Onto Spirit Airlines Flights For Free

by Gary Leff on July 31, 2021

Jul 31 2021

In the game of airline versus passenger, there’s years of experience at ‘beating the system’.

Watch This American Airlines Agent Fire A Customer

by Gary Leff on July 20, 2021

Jul 20 2021

The agent declares to her, “You can find another carrier to fly. I’d suggest Spirit.”

Young Woman Claims Man Groped Her For An Hour On A Flight, Cabin Crew Told Her To “Stay Quiet”

by Gary Leff on June 23, 2021

Jun 23 2021

An 18 year old woman says she was groped by a male passenger on her Spirit Airlines flight for an hour. She took video! And she says flight attendants told her to “sit down and stay quiet” when she reported it.

How American Airlines Will Respond To Low Cost Carrier Growth In Miami

by Gary Leff on June 20, 2021

Jun 20 2021

American Airlines has experience competing against Spirit Airlines at Dallas – Fort Worth and at their Chicago O’Hare hub. Now they’re being forced to contend with a big buildup in Spirit operations in Miami.

Here’s the game theory for how American Airlines will respond.

Spirit Airlines Fight Involves Teens And 7 Months’ Pregnant Woman, Everyone Gets Banned

by Gary Leff on May 24, 2021

May 24 2021

According to the grandmother of one of the passengers fighting, “[t]he guy in the black t-shirt and his girlfriend were fighting” after asking that passengers not kick the back of her granddaughter’s seat. There was cursing that escalated to “snatching” a pregnant woman’s hair. That’s when things really got out of control and a flight attendant made an announcement threatening to divert the aircraft.

Flight Attendant Removed After Taking Two Year Old To Task Over Mask

by Gary Leff on April 5, 2021

Apr 05 2021

On a Spirit Airlines flight on Monday from Orlando to New York, a family was kicked off when their two year old, who was eating yogurt, removed their mask. The mother of the two year old girl is seven months’ pregnant, and their other child – traveling with them – is special needs.

Eventually everyone returned to the aircraft – except for the crewmember who made an issue of the mask in the first place.

Spirit Airlines Flight Diverts After Passenger Tries To Exit Plane Mid-Air

by Gary Leff on March 26, 2021

Mar 26 2021

Wednesday’s Spirit Airlines flight NK185 from Cleveland to Los Angeles diverted to Denver after a passenger tried to open the emergency exit door of the Airbus A320.

The plane was pressurized. The passenger was never going to succeed. But he was ‘unruly’ and several other passengers on the plane held him down and zip tied him. When the plane made it to Denver the man was “wheeled out on a gurney by paramedics.”

Customer Forgets To Cancel Spirit’s $9 Fare Club And Can’t Get A Refund – Or Even The Membership

by Gary Leff on March 19, 2021

Mar 19 2021

There aren’t too many $9 fares anymore, and the program has recently been rebranded the Spirit Saver$ Club.

You can definitely make your money back on the program, especially traveling with family, but there are no refunds on membership. Not even when you cancel the same day the annual fee is charged. But a cancelled membership can’t take advantage of its benefits.

Weeks After Flight, Mask Wearing Passengers Banned For Not Wearing Masks

by Gary Leff on March 5, 2021

Mar 05 2021

Usually it’s fairly cut-and-dried, people don’t dispute the facts or there is a contemporaneous incident with witnesses. Here there doesn’t appear to have been a social media maelstrom, and the family says this came out of the blue. There’s no due process involved. Someone could easily be banned by mistake, maybe a cabin crew member writes down the wrong row number by mistake or the wrong seats (right row, seats across the aisle).