Tag Archives for tipping.
A reader thought AAdvantage Dining had started charging for earning miles after seeing an “Advantage Program Fee” on their restaurant receipt. It turns out the fee comes from the restaurant’s point-of-sale system — a credit-card surcharge disguised with a confusing name.
It’s particularly galling to see a tip solicitation in this guest room at the Rapid City, South Dakota Hyatt Place – they’re suggesting a minimum tip of $5, but angling towards $10 or $15, when the property… isn’t doing daily housekeeping!
One rumor about tipping just isn’t true, that when you pay for premium drinks with SkyMiles at a Delta Sky Club that the airline pockets the tip and doesn’t pass it onto the server.
As one customer explains, flying from Denver to Seattle, they ordered a beer and snacks – Frontier charges for both – and they’re “presented with tipping options on [the payment] screen with min tip option 18%.”
Tipping is absolutely out of control. And now that legislation is advancing in Congress to exempt tips from income tax, we can expect it to spread further and faster. When you subsidize something, you get more of it.
Flight attendants are getting busted for accepting gifts from passengers – after passengers have been inspired to bribe their crew by a viral TikTok trend.
Mandatory tipping of people is bad enough, mandatory tipping of machines seems to be where we’re headed. You’ll face a surcharge to cover… their health care costs? I guess that’s what they’re calling maintenance these days.
I’ve written about a Marriott that wants you to tip the front desk staff at check-in, and not even for an upgrade. They use a QR code, so the employee probably doesn’t even know right away that you’ve paid. The Hyatt Centric Boston was doing this too.
This really is spreading. Here’s Here’s the Fairfield Inn New York Midtown Manhattan Penn Station.
When you tip at a hotel, where’s the money actually going? Often, this varies by location. In some places around the world, it’s common for service charges to be considered tips and pooled to be distributed to staff. In other places you can be pretty confident that tips are going to the person intended.
But not everywhere!
A housekeeper at a Marriott hotel is complaining that all of her tips are being stolen. Guests are asked to tip, but the tips aren’t making it to the person who cleans their room. Instead, this employee says, their manager keeps going room to room to pick up the money before housekeepers enter, “she would race to get in my rooms before me to check if they were “vacant.”
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
