Tag Archives for united airlines.
Like American, United set a goal of reducing management head count by 30%.
Yet United Airlines is actually hiring – just in Gurgaon, India. And they aren’t offshoring the way you normally expect, looking for cheap coders or call center employees. They’re hiring for more analytical, and traditionally white collar, positions. This includes Senior Analyst, Manager, and Senior Manager roles
United Airlines flight UA79 was delayed three hours on Sunday due to a crew scheduling issue. Flight delays happen all the time, and a three hour delay of an international flight isn’t usually devastating during normal times.
However with limited air service, as a result of depressed demand during the pandemic, and international border restrictions a small delay can turn much more challenging for travelers – especially those trying to connect between secondary cities.
For several years gun crimes have been a major concern in the U.S. except when they’re happening in Chicago. A couple of things have changed, though. And protests and riots in downtown Chicago have prompted the airline based there to move operations to the suburbs and layover flight crew at airport hotels.
United’s top elite tier is Global Services. There’s no published criteria for achieving this status.
Right now though they’re offering it to targeted members for a certain amount of spending on flights within 90 days, and letting members choose the challenge period (even retroactively).
Sunday evening’s United Airlines flight UA2304 from Los Angeles to Newark saw a significant police response on the tarmac, with luggage inspected and passengers eventually bused to the terminal, after a customer with a medical emergency apparently said there was a bomb on board while hallucinating.
If everyone was going to treat the hallucination as real, why couldn’t the passenger have had a vision of good service – or better yet that 2020 was over?
Southwest Airlines has a problem with passengers bringing their own booze on board. So too, it seems, does United Airlines.
There’s a reason why liquor stores were considered an ‘essential business’ during coronavirus lock downs, and that same impetus has people bringing booze with them now that they can’t get any on a plane.
United was first to publicly warn that a large number of its employees would be unneeded after CARES Act funding ends, because there’s less demand for travel so they’ll be running fewer flights. They were also first out with news of legally-required WARN Act notices for about 39% of employees, preparing to be able to furlough union workers once government subsidies end.
It turns out the airline isn’t done.
There aren’t that many places open in the airport anyway these days, so in many cases you aren’t missing much more than what’s on sale at Dunkin’ Donuts or Hudson News. But United wants you to know that under no circumstances will they pay for your donut while they make you wait for your next flight.
United scored a real marketing coup when they licensed Clorox’s name for their efforts. This week they promised to increase outside airflow during boarding and deplaning. And at the end of next week they’re slated to introduce a new cleaning technology into their cockpits.
However conversations with several airline executives paint a different picture of the airline’s investments. While on Monday CEO Scott Kirby said “I am going to keep encouraging our team to explore and implement new ideas, new technologies, new policies and new procedures that better protect our customers and employees,” I’m told they’ve even let go of the employee driving their cleaning technology projects as part of non-union their layoffs.
When the travel recovery comes, CEO Scott Kirby says “the recovery is going to be quick.”
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
