When Airlines Don’t Deliver The Product They Advertise, You Get Bupkis [Roundup]

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. I like people who finish meetings early. They are devaluing their lounge product, though maybe not as much as when they deny entry or have long waits to get in.

  2. Amex Centurion has the same 3 hours prior rule, but with an exception for connecting passengers, which is pretty much every time I am there that early.

    By the way, I complain when there are things like a broken tray table, and will ask for miles which I often get.

  3. LOL to the bold lie that flight attendants are there “for your safety” — not only they don’t have a college degree, but aren’t even trained properly!

  4. When American Express sells you a Platinum American Express card, that membership comes with Centurion Lounge access. AMEX keeps all our money when they can’t deliver the advertised product, such as a multi-hour waiting list to enter. For example, last weekend, American Express Platinum and Centurion cardholders were ripped off at the DFW Centurion Club. Once card members clear the waitlist, they discover the DFW Centurion Lounge has removed all their automatic pushbutton cappuccino and latte machines. Instead, AMEX offers their valued premium card members drip coffee. For a party of four people desiring cappuccino drinks, members and their guests can leave the Centurion Lounge and pay $24.46 more when they visit the Starbucks at gate D10 across from the DFW Centurion Club entrance at gate D12. Why spend another AMEX annual fee of $695 to renew your Platinum AMEX card only to wait to get lounge access and then find out all the coffee machines and the Centurion Club showers continue to be out of service? Fortunately, my Capital One card offered complimentary access to the new DFW Capital One lounge. The DFW Capital One lounge near gate D22 offered a better club experience, and their showers and cappuccino machines worked correctly. The Capital One lounge was like visiting an AMEX Centurion Lounge with better service, a more comprehensive food selection, and an outstanding view of the aircraft field.

    Furthermore, the Capital One lounge at DFW offers food and canned beverages you can take on your next flight or enjoy in their lounge. Because guests can choose their food to-go, this helps to reduce club overcrowding. Please share your experience regarding the lounges at DFW.

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