10 Hour Tarmac Delay and No Compensation, and It’s Good There’s No TSA in Karachi

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Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. I’m not a believer in over-compensation. That said, I think Quantas could’ve stepped forward with a token cash amount to each passenger, considering the circumstances. I was once on a budget Carnival cruise, and our ship nicked an iceberg in foggy weather and broke a prop. We were delayed an extra day in Juneau until a dive team could come in and repair the prop. Every pax was given a $100- onboard credit. 1800 pax time $100 = $180,000. So I think Q1 could easily ante up 300 x $100 = 30,000, especially since there was no outlay for accommodation.

  2. @KimmieA: Not comparable at all.
    Qantas does not control the weather.
    If you want to insure against it, use your travel insurance. If you decided not to buy flight insurance, then you have assumed the risk.


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