About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Great Christmas story.

    How appropriate that he was rescued before going into the trash aka Spirit Airlines! I’m surprised he wasn’t charged to sit there.

  2. Actually, they flew in on an AA flight. The Southwest employee got involved as a social media connection among mutual friends. He had time before his shift started so he went looking on his own accord.

    It’s a story about friends helping friends rather than SWA looking after its customers.

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