Monthly Archives

Monthly Archives for January 2018.

As Alaska Completes Their Merger, Expect Basic Economy & Other Unfriendly Changes

alaska airlines plane
Jan 26 2018

Mergers create a brief window where customers are largely protected from devaluations. Airlines are distracted by merger integration, and don’t want to make customers feel like the merger will be bad for them right away. Once American Airlines moved to a single reservation system in October 2015 we learned about a gutting of AAdvantage the next month both for elite status qualification and benefits and for their redemption chart, and then the rollout of basic economy the next year.

Alaska Airlines right now has by far the most lucrative US airline frequent flyer program. Their award chart is far more attractive than that of their competitors. And they’re a better airline to fly. That may change.

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United’s President Doesn’t Believe You Know the Difference in Credit Cards

credit card with chains wrapped around it
Jan 25 2018

During United’s investor call airline President Scott Kirby reiterated his belief that the largest airline a market will sign up customers for their credit card. If they grow in a market they’ll get more credit card signups and make more money from Chase.

Nowhere in the discussion is there anything at all about the features or benefits of that credit card.

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Dumbest Criminal Baggage Handlers in History Stole Computers From Rural School Kids

hand holding hundreds of dollars in cash
Jan 25 2018

What happens when your cross the worst baggage handlers with the US mail? You get computers stolen from rural school children.

These brain surgeons used a a Ravn truck to move the items they were stealing from the post office to the employee parking lot where they moved goods straight into their cars, and then gave items to family members and co-workers and kept other items in their homes.

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Delta Came Back to American Hat in Hand to Be Able to Re-accommodate Customers

people walking through airplane cabin
Jan 24 2018

This morning we learned that Delta and American re-started their interline agreement allowing each airline to book seats on the other carrier in the event of irregular operations. It’s limited to this re-accommodation function, but that’s what customers primarily care about and it’s the key item Delta refused to allow in September 2015.

Here’s how that happened.

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