Monthly Archives for September 2019.
You’d think that an airline like Delta has so many customers, how can a single interaction with one of them matter for the bottom line?
But you have to remember that Delta has over 80,000 employees. Not every one of them interfaces with customers, although most things that nearly every one of them does has an effect on customers. And employees are in contact throughout their days, each and every hour they’re at work, in some cases as many as 250 days a year.
When American Airlines CEO Doug Parker famously said his airline would never lose money again, he also said it’s difficult to offer a better product than competitors, because competitors will match the product. As a result it’s the company’s culture and employees that will give them an advantage. It seems like he has work to do.
The European Union Aviation Safety Agency has determined that there’s too much weight at the back of the plane. With middle seats blocked up front for Club Europe, BA is having to block the last one to two rows of coach to compensate.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines is suspending their New York JFK – Madrid flight January 7 through February 29. There are three reasons why – and all point to how much American has gutted their New York operation.
Capital One® Venture® Rewards Credit Card and Capital One® Spark® Miles for Business cardholders gained the ability to transfer to airline frequent flyer miles late last year. Now they’re launching their 5th transfer bonus of the year: a one-third (33.3%) bonus on transfers to Qantas.
Qantas is useful for inexpensive short distance awards on oneworld airlines, and for redemptions on partners like El Al and Emirates – and they don’t charge miles or a fare for infant travel on awards.
Two competing narratives are developing over an altercation between Lil Wayne’s entourage and hotel staff in the lobby of the Ritz-Carlton St. Louis. In both versions Mr. Wayne and crew departed the hotel under duress, and the rapper and record executive blew off his show Saturday night with Blink 182.
Last September American Airlines was named a 5 Star Global Airline by the Airline Passenger Experience Associate (APEX). The airline placed logos on their planes beneath the oneworld logo to note the achievement.
American is excited to celebrate their second year of this achievement, which was just awarded.
Marriott tells me though that “it may take a few hours to fully update our servers” so there may still be hotels not yet showing peak pricing. And it’s still possible to book awards at those properties as they roll out the changes. I’m not saying to go look for a needle in a haystack, but some glitches and delays in raising prices may be out there.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
